TONY KOSHY VARGHESE

• Assist customers with live issues via phone and email with technical support on their Windows and Linux Servers
• Responsible for Providing advanced troubleshooting on issues including but not limited to, missing data
and advanced technical issues such as configurations on Azure.
• Need to diagnose, debug, and resolve hardware, software, application, network, data transport, and customer issues independently while working on tickets.
• Manage multiple customer cases at the same time and also ensure all task-related information
and activities are precisely documented, and provide timely progress updates to
customers to ensure service level agreements are met.
• Work with Tier 2 and Tier 3 engineers on technical escalations, bugs, and a feature requests.
• Investigation and Reviews on sign in logs on MFA tokens and responding pro-actively to Compromised situations,

•Managing SharePoint Sites.
• Make business-critical decisions that help customers or partners understand proper data
protection techniques to ensure full recovery when needed.
• Properly escalate cases to Microsoft.
• Responsible for design and Implementation of Conditional Access Policies on Microsoft Azure.

• Managed about 40 on-premises and cloud servers, helped to implement docker, which dramatically cut down infrastructure spin-up time
• Assist with technical support of software and hardware in a timely manner
• Install and configure hardware and software components to ensure usability
• Creates and maintains inventories and documentation for various infrastructure components
• Monitoring network security to detect unauthorized access or other security breaches
• Assisted with the engineering of solutions for various project and operational needs, centered around the Azure cloud.
• Execution of scripts on RHEL servers to ensure Jobs are running 24x7.
• Aggregation of logs to evaluate failures in the services that are running.

• Configuration of Linux and Windows Servers based on Customer Requirements, was responsible in deploying servers to customers all over the world via our Data Center
• Automate the deployment of cloud infrastructure( Terraform)
• Creation and updating of Network Security Group (NSG) rules on Azure
• Create and maintain VMs on the Azure cloud.
• Ensure adequate logging and monitoring are set up for the various servers within the organization's environment
• I was responsible for resolving OS and application-based issues and working with remote technicians in the United States to rule out hardware issues on the Physical Server
• I oversaw the effective management of dedicated and shared Linux servers.
• Responsible to carry out Linux System Administration tasks.