Justin Martin
Burnaby,BC
Summary
Dynamic IT Specialist with proven expertise at Athabasca Denesuline Education Authority, excelling in system design and troubleshooting. Recognized for enhancing network reliability and delivering exceptional customer support. Skilled in technical issue analysis and fostering strong client relationships, ensuring seamless operations and high satisfaction rates.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Specialist
Athabasca Denesuline Education Authority
12.2020 - 09.2024
- Maintained servers and systems to keep networks fully operational during peak periods.
- Monitored systems in operation and input commands to troubleshoot areas.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Retail Customer Service Associate
Majorel
01.2018 - 01.2020
- Fulfilled customers' special requests for merchandise and delivery times.
- Coordinated efficient product deliveries to meet customers' demands.
- Protected products from damage by using proper packaging and bagging techniques.
- Kept customer spaces clean, neat and organized for maximum appeal.
Education
High School Diploma -
Carlton Comprehensive High School
Prince Albert, SK06-2012
Skills
- Technical issue analysis
- IT consulting
- Debugging
- System design and deployment
- Troubleshooting
- Membership renewals
- Escalation management
- Account updating
- Customer support
Languages
English
Native or Bilingual
Certification
- CompTIA Network+ - Computing Technology Industry Association.
- Microsoft Office Specialist (MOS) – Microsoft Office 365 and Office 2019 - Microsoft.
- CompTIA A+ - Computing Technology Industry Association.
- Cisco Certified Network Associate (CCNA) – Cisco Systems, Inc.
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Video Gaming
- Reading
- Road Trips
- I enjoy cooking for friends and family gatherings
Timeline
IT Specialist
Athabasca Denesuline Education Authority
12.2020 - 09.2024
Retail Customer Service Associate
Majorel
01.2018 - 01.2020
High School Diploma -
Carlton Comprehensive High School
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