Somayeh Yektaeisanagani

IT Specialist

IFDA

06.2009 - 05.2023

Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
Diagnosed and troubleshot hardware, software and network issues.
Secured sensitive data by establishing robust cybersecurity measures and protocols.
Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
Suggested software and hardware modifications to reduce lag time and improve overall speed.
Configured hardware, devices, and software to set up work stations for employees.
Patched software and installed new versions to eliminate security problems and protect data.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Removed malware, ransomware, and other threats from laptops and desktop systems.
Evaluated emerging technologies for feasibility, cost-effectiveness, and potential value-add to the company''s IT ecosystem.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Configured hardware and granted system permissions to new employees.
Configured and tested new software and hardware.
Researched product and issue resolution tactics to address customer concerns.
Tested new software and hardware prior to deployment.
Monitored systems in operation and quickly troubleshot errors.
Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
Performed server backups and changed and replaced backup tapes daily.
Assisted with updating technical support best practices for use by team.
Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Responded promptly to incoming sales leads and requests for technical support.
Developed customized software solutions for improved business processes and increased productivity.
Walked individuals through basic troubleshooting tasks.
Rolled out software updates and applied server patches to thwart threats from penetrating networks.
Optimized network performance through regular monitoring and maintenance.
Explained security measures in simple terminology to help users understand malware and phishing threats.
Responded to customer inquiries and provided technical assistance over phone and in person.
Collaborated with cross-functional teams to develop innovative IT strategies aligned with business goals.
Trained employees on new technologies, increasing competency levels across the organization.
Used ticketing systems to manage and process support actions and requests.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Managed high levels of call flow and responded to [Type] technical support needs.
Designed comprehensive IT policies to ensure compliance with industry regulations and best practices.
Researched and identified solutions to technical problems.
Created user accounts and assigned permissions.
Reduced downtime by identifying potential issues and resolving them proactively.
Developed and implemented preventive maintenance procedures.
Helped streamline repair processes and update procedures for support action consistency.
Implemented user access controls to minimize unauthorized access risks while preserving operational flexibility for authorized users.
Assisted in development of system security protocols.
Monitored system performance to identify potential issues.
Explained technical information in clear terms to promote better understanding for non-technical users.
Managed hardware and software inventory, ensuring timely updates and replacements as needed.
Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Generated reports to track performance and analyze trends.
Provided exceptional customer service by promptly addressing problems reported by endusers.
Maintained servers and systems to keep networks fully operational during peak periods.
Promoted efficiency among departments with prompt resolution of system issues.
Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
Identified potential sales and cross-selling opportunities and informed supervisor.
Offered assistance in implementing and developing training programs.
Installed and configured operating systems and applications.
Established strong relationships with vendors, negotiating favorable contracts while maintaining high-quality products and services.
Installed, configured and maintained computer systems and network connections.
Spearheaded digital transformation initiatives, driving innovation and competitive advantage within the organization.
Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
Monitored systems in operation and input commands to troubleshoot areas.
Documented support interactions for future reference.
Translated complex technical issues into digestible language for non-technical users.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Adaptable and proficient in learning new concepts quickly and efficiently.
Proven ability to develop and implement creative solutions to complex problems.
Organized and detail-oriented with a strong work ethic.
Self-motivated, with a strong sense of personal responsibility.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Developed strong organizational and communication skills through coursework and volunteer activities.
Delivered services to customer locations within specific timeframes.
Identified issues, analyzed information and provided solutions to problems.
Worked well in a team setting, providing support and guidance.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Worked effectively in fast-paced environments.
Gained extensive knowledge in data entry, analysis and reporting.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Developed strong communication and organizational skills through working on group projects.
Passionate about learning and committed to continual improvement.
Learned and adapted quickly to new technology and software applications.
Managed time efficiently in order to complete all tasks within deadlines.
Cultivated interpersonal skills by building positive relationships with others.

Summary

Overview

Work History

IT Specialist

Education

Bachelor of Science - Information Technology And Communication

Skills

Languages

Software

Affiliations

Timeline

IT Specialist

Bachelor of Science - Information Technology And Communication

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