Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Dickie

Riverview,Canada

Summary

Excellent technical abilities and the capacity to acquire new concepts easily with a strong aptitude for identifying and resolving technical issues. Consistently exceeds performance and quality targets and delights customers with exceptional service skills.

Overview

13
13
years of professional experience

Work History

Merchandiser

PepsiCo
Moncon, Canada
10.2022 - 12.2024
  • Implemented and executed plan-o-grams in-line with store presentation guidelines
  • Maintained inventory by checking in deliveries, pricing items and stocking merchandise
  • Performed comprehensive stock checks to maximize product sales
  • Kept floor stock at adequate levels with timely replenishments from storage to sales floor
  • Prioritized task load with minimal supervision and sound judgment
  • Verified proper shelf locations by checking style numbers, bin locations and product documentation
  • Adapted tagging, rotating and product placement methods based on individual retailer requirements
  • Stocked and rotated products on store floor in coolers, bins and shelves
  • Used strategic product placement and memorable visual displays to drive sales

Technical Support Consultant

Rogers Communications
Moncton, Canada
06.2013 - 09.2022
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Investigated and resolved customer inquiries and complaints quickly
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues
  • Maintained up-to-date knowledge of product and service changes

Technical Support Representative

Sykes Enterprises
Moncton, Canada
08.2011 - 06.2013
  • Assisted customers in identifying issues and explained solutions to restore service
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service

Education

High School Diploma -

Bathurst High School
Bathurst

Skills

  • Technologically-savvy
  • Technical Troubleshooting
  • Complaint resolution
  • Customer service expert
  • Time Management
  • Adaptability
  • Analytical Thinking

Timeline

Merchandiser

PepsiCo
10.2022 - 12.2024

Technical Support Consultant

Rogers Communications
06.2013 - 09.2022

Technical Support Representative

Sykes Enterprises
08.2011 - 06.2013

High School Diploma -

Bathurst High School
Justin Dickie