Hussein Mohammed
New Westminster,BC
Summary
I'm a Technical Business Analyst who loves turning challenges into solutions. With my skills in data analysis and process improvement, I focus on making projects successful from start to finish. I pride myself on my ability to communicate effectively and solve problems, helping to bridge the gap between technical teams and business stakeholders. I believe that working together is key to streamlining operations and achieving our goals, all while keeping productivity high and the process enjoyable.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Business Analyst
OnlyLatest
New Westminster, British Columbia
10.2021 - Current
- Collaborated with cross-functional teams such as developers, project managers, quality assurance, and others throughout the software development lifecycle.
- Provided technical guidance on best practices related to business analysis activities.
- Collected business intelligence data from industry reports, public information or purchased sources.
- Created data flow diagrams to illustrate the flow of information through a system or process.
- Provided technical support for existing reports, dashboards or other tools.
Terminal Coordinator
BC Ferries
West Vancouver, BC
05.2024 - 08.2024
- Developed and maintained positive relationships with customers, vendors, and other stakeholders.
- Provided technical support to staff regarding the use of computer systems used for inventory management purposes.
- Used database to maintain and oversee company fuel and mobile communications programs.
- Reviewed e-logs and system data to identify service hours violations, driver speed issues, and fleet safety performance problems.
IT Specialist
Japan Airlines
Richmond, British Columbia
07.2022 - 02.2024
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Provided technical support for users experiencing hardware or software issues.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
Operations Supervisor
AGI, YVR Airport
Richmond, British Columbia
12.2017 - 07.2022
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Maintained accurate records of employee attendance and performance reviews.
- Established performance metrics to evaluate operational efficiency and guide team objectives.
IT Specialist
Pank Group
Doha, Qatar
10.2012 - 05.2017
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Provided technical support for users experiencing hardware or software issues.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Trained end users on how to use new systems and technologies effectively.
- Handled customer service issues by providing guidance or escalating for advanced support.
Education
Bachelor of Science - Computer Science
Salahaddin University - Erbil
07-2012
Skills
- Data Analysis
- Business Administration
- Technology Implementation
- Software and hardware implementation
- Research and analysis
- Production Support
- Agile expertise
- Cross-Functional Collaboration
- Process Documentation
- Technologically-savvy
Certification
- Google Data Analytics Professional Certificate - Google.
- Help Desk Analyst, Tier 1 Support Specialist - HDI.
References
References available upon request.
Timeline
Terminal Coordinator
BC Ferries
05.2024 - 08.2024
IT Specialist
Japan Airlines
07.2022 - 02.2024
Technical Business Analyst
OnlyLatest
10.2021 - Current
Operations Supervisor
AGI, YVR Airport
12.2017 - 07.2022
IT Specialist
Pank Group
10.2012 - 05.2017
Bachelor of Science - Computer Science
Salahaddin University - Erbil
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