Justice Lee Tourangeau
Edmonton,Canada
Summary
Organized and dependable candidate with a proven ability to manage multiple priorities effectively, maintaining a positive, and proactive attitude. Recently completed a Bachelor of Arts degree in Sociology, gaining strong research, critical thinking, and social analysis skills. Demonstrates strong leadership and deep community engagement through advisory council membership, and youth representation roles. Excels in interpersonal communication, time management, and problem-solving, with a committed focus on advancing community initiatives. Eager to apply these skills to support team objectives and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Alcohol Service Monitor
Northlands - KDays
Edmonton, Alberta
07.2019 - 07.2019
- Monitored alcohol service in licensed areas
- Monitored no smoking in licensed areas
- Enforced policies, regulations and applicable laws
- Provided great customer service i.e., answering guest questions and inquiries
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Seasonal Sales Associate
La Senza
Edmonton, AB
10.2017 - 01.2018
- Greeted customers
- Highlighted current promotions
- Restocked shelves
- Protected against loss
- Possessed highly energetic, outgoing personality and ability to sell clothing and related merchandise
- Cash Handling
- Prepared merchandise for sales floor by pricing or tagging
- Helped customers locate products and checked store system for merchandise at other sites
- Engaged with customers to effectively build rapport and lasting relationships
- Maintained customer satisfaction with quick and professional handling of product returns
- Implemented up-selling strategies
Seasonal Sales Associate
The Children's Place
Edmonton, AB
03.2017 - 09.2017
- Greeted and acknowledged customers while providing appropriate level of service
- Effectively communicated value and quality of merchandise while sharing current promotions and offered solutions for 'out of stock' items when necessary
- Demonstrated appropriate level of selling skills to positively impact conversion
- Provided fast, friendly, and accurate service at cash while educating customers on benefit of current promotions
- Supported and maintained neat, clean, and organized stockroom while adhering to customer ready environment, and adhering to safety requirements
- Contributed focused, well-managed efforts towards achievement of store goals
- Prepared merchandise for sales floor by pricing or tagging
- Helped customers locate products and checked store system for merchandise at other sites
- Engaged with customers to effectively build rapport and lasting relationships
- Maintained customer satisfaction with quick and professional handling of product returns
- Answered customer questions regarding sizing, accessories and proper care for merchandise
Sporting Goods Sales Associate
Walmart
Edmonton, AB
10.2014 - 08.2016
- Interacted with customers to provide information on different features regarding apparel and sports equipment
- Answered customer questions about products and services, helped locate merchandise and promoted key items
- Followed company standards for merchandise presentation and planograms of best apparel and equipment brands in sporting goods
- Achieved personal and store sales goals by applying sound customer service and sales protocol
- Performed recovery of sporting goods items and returned to specified department areas
- Processed customer payments and bagged items to complete buying experience
- Prepared merchandise for sales floor by pricing or tagging
- Helped customers locate products and checked store system for merchandise at other sites
- Engaged with customers to effectively build rapport and lasting relationships
Education
Bachelor of Arts - Sociology
MacEwan University
Edmonton, AB06.2025
High School Diploma - Academic Upgrading
NorQuest College
Edmonton, AB04.2017
High School - Jean Forest Leadership Academy
St. Joseph High School
Edmonton, ABSkills
- Community Engagement and Leadership
- Policy Development and Advocacy Strategies
- Strategic Planning and Implementation
- Youth Mentorship and Representation
- Consumer Engagement Skills
- Detail-Oriented and Efficient
- Fostering Customer Loyalty
- Task Management Expertise
- Professional Demeanor in Stressful Situations
- Proficient in Written and Verbal Communication
- Efficient Time Allocation
- Collaborative Team Player
- Strong analytical and problem-solving
- Critical Thinking and Sociological Analysis
- Qualitative and Quantiative Research
- Social Policy Evaluation
- Survey Design and Interview Techniques
- Academic Writing and Presentation Skills
- Efficient Payment Handling
- Return Processing
- Safety Standards Compliance
- Achieving Sales Targets
- Proficient in Microsoft Office
- Adaptable and Flexible
- Pricing Strategy Development
Affiliations
- Advisory Council Member, Indigenous Parents and Caregivers, 2018-2019
- Board Member, Indigenous Congress of Alberta Association, 2018–2023
- Youth Director, Indigenous Congress of Alberta Association, 2018–2023
- Steering Committee Member, Congress of Aboriginal Peoples' National Youth Council, 2022-2023
- Youth Representative, Congress of Aboriginal Peoples' National Youth Council, 2018–2022
- Provincial Youth Advisory Panel Member, appointed by the Office of the Children and Youth Advocate, 2013-2016
- Youth Member of the Wicihitowin Youth Circle from 2012 to 2014
Community Service
- Soup Kitchen Helper, Hope Mission, 2011-2012
- Volunteer, Norwood Seniors Extended Care, 2010-2012
- Volunteer and Leadership Experience, Jean Forest Leadership Academy Junior-Senior High, 2008-2014
Accomplishments
- First Nations Mental Health First Aid Certificate, Mental Health Commission of Canada, 04/28/23
- COVID-19 Ad Hoc Committee Member, Congress of Aboriginal Peoples' National Youth Council, 2020-2021
- Award Selection Committee Member, Congress of Aboriginal Peoples' National Youth Council, 2019-2021
- Servus Feel Good Movement Nominee Recipient, Servus Credit Union, 08/01/20
- Attendee, The Congress of Aboriginal Peoples Missing and Murdered Indigenous Women & Girls (MMIWG) Summit, 01/01/20
- Attendee, National Roundtable Meeting on the Overrepresentation of Indigenous Transitional Youth in the Criminal Justice System, 03/01/19
- Peacemaking Circle Training, REACH Edmonton, 07/01/18
- Attendee, Indigenous Youth Policy Conference, Ottawa, ON, Canada, 03/01/18
- Retail Sales experience, Customer Service, Cashier Responsibilities, and Sale Objectives, 2014-2018
- Participant, Oskayak Youth Academy, 08/01/14
- Youth Expert Interviewer, Office of the Children and Youth Advocate, 2016
References
Available upon request
Timeline
Alcohol Service Monitor
Northlands - KDays
07.2019 - 07.2019
Seasonal Sales Associate
La Senza
10.2017 - 01.2018
Seasonal Sales Associate
The Children's Place
03.2017 - 09.2017
Sporting Goods Sales Associate
Walmart
10.2014 - 08.2016
Bachelor of Arts - Sociology
MacEwan University
High School Diploma - Academic Upgrading
NorQuest College
High School - Jean Forest Leadership Academy
St. Joseph High School