Summary
Overview
Work History
Education
Skills
LANGUAGES
Accomplishments
Certification
Timeline
Generic

ROSE KAHINDO

Edmonton,Canada

Summary

I have experience as a Customer Service Representative at Apple, CapitalOne, and McDonald's. I excel in problem-solving, multitasking, and organization, helping clients and building loyalty while focusing on customer satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Technical Advisor

APPLE
11.2022 - 12.2024
  • Resolved software and hardware issues on iOS, MacOS, and iPadOS through phone support.
  • Collaborate with Tier 1 advisors to navigate complex troubleshooting, and mentor colleagues.
  • Monitor and document emerging issues, providing feedback to Apple engineers for timely training.
  • Scheduled in-store repair appointments using Apple and authorized service providers to ensure efficient resolution of hardware concerns.
  • Assisted customer with billing and subscription issues inquiries.
  • Utilized straightforward language to convey complex technical issues.
  • Maintain accurate records, and conduct research to support strategic planning and informed decision-making.
  • Developed customer relationships using strong interpersonal skills utilizing accurate Apple article.
  • Instructed customers on accurate equipment functionality following safety guidelines.

Customer Service Representative

CAPITAL ONE
03.2019 - 11.2021
  • Handled 30-50 high volumes of inbound and outbound calls efficiently.
  • Established and maintained trust with customer accounts through open communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Achieved and maintained top performance in meeting quotas for call handling.
  • Handled cardholder concerns efficiently by explaining product functionalities promptly.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Established customized payment plans to accommodate customer needs.
  • Investigated suspected fraudulent activities and reported suspicious activity to the appropriate departments.
  • Assisted in the processing of credit card applications for new customers and updated existing accounts.

Cashier

MCDONALD
02.2017 - 09.2017
  • Promptly greet customers, take orders with confidence, and answer questions about menu items, promotions, and special offers.
  • Facilitated accurate processing of cash, electronic payments, and mobile transactions.
  • Ensured cleanliness of cashier stations and replenished supplies to maintain smooth operations.
  • Worked alongside kitchen team to achieve accurate modifications.
  • Handled customer complaints with professionalism and resolved issues promptly.
  • Effectively communicated with kitchen staff for order modifications.
  • Manage multiple tasks efficiently, especially during peak hours.
  • Exhibited ease in standing for long durations.

Education

Bachelor of Science - Psychology

MacEwan University
Edmonton, AB
10-2029

Skills

  • Client Support
  • Collaborative
  • Troubleshooting
  • Strategic Planning
  • Financial Understanding
  • Effective Communication
  • Effective Time Allocation
  • Multitasking and organization

LANGUAGES

English, Fluent
French, Fluent
Swahili, Fluent

Accomplishments

  • Best Volunteer of the month at BGCBigs
  • August 2019
  • I was proud to be named Best Volunteer of the Month at the Boys and Girls Club. I received an award from the CEO and a prize check. I helped children with their homework and participated in activities that made a difference in their lives. This recognition shows my commitment and love for helping young people in our community.

Certification

  • First Aid & CPR Certification with Canadian Red Cross
  • ProServe Liquor Staff training AGLC Certification

Timeline

Senior Technical Advisor

APPLE
11.2022 - 12.2024

Customer Service Representative

CAPITAL ONE
03.2019 - 11.2021

Cashier

MCDONALD
02.2017 - 09.2017

Bachelor of Science - Psychology

MacEwan University

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ROSE KAHINDO