Junseph Rivera
Guelph,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Industrial Butcher
Cargill
Guelph, Ontario
09.2022 - Current
- Keep work area free from debris and safety hazards.
- Observe and maintain companies' sanitation and food safety standards.
- Handle a report of any accident immediately, no matter how minor.
- Prepare tools and equipment needed for slaughtering procedures.
- Always use personal protective equipment’s (PPE) for personal safety
- Perform stunning, shackling, sticking, dehairing, open chest and open pelvic gambrel ling, evisceration, and splitting
- Prepare tools needed for meat cutting.
- Perform the slaughtering procedure.
- Perform all other duties at a signed.
- Operate walkie and tripe wash operator.
Telesales Team Leader (T-mobile)
Teletech
Mexico, Pampanga, Philippines
10.2017 - 06.2022
- Leading daily telesales team meetings to ensure that sales targets are met.
- Motivating and coaching the telesales team to ensure they reach their full potential.
- Monitoring and evaluating performance of individual team members in order to identify areas for improvement.
- Developing strategies and action plans to increase customer base and maximize revenue.
- Implementing new processes, systems and technologies as needed to improve efficiency of telesales operations.
- Identifying training needs of the telesales team, creating and delivering appropriate training sessions.
- Providing feedback on individual performance and providing guidance when necessary.
- Establishing key performance indicators for the telesales team, tracking progress against those KPIs.
- Reviewing customer complaints and issues related to telesales operations, resolving them promptly.
Head Waiter
The Resto Pinoy
Abu Dhabi, UAE
06.2015 - 06.2015
- Greeted customers and escorted them to their tables.
- Ensured that the dining area was properly set up with clean linens, silverware, and glassware.
- Prepared seating charts for large parties.
- Assigned serving staff to specific stations throughout the restaurant.
- Trained new waiters on food service procedures and customer service standards.
- Monitored wait staff performance and provided feedback when necessary.
- Provided assistance in resolving customer complaints in a professional manner.
- Maintained an accurate record of all orders taken by waitstaff.
Office Staff/Encoder
RQP Resources Inc.
Lubao, Pampanga, Philippines
02.2013 - 08.2014
- Prepares source data for computer entry by compiling and sorting information, and establishing entry priorities.
- Processes customer and account source documents by reviewing data for deficiencies, resolving discrepancies by using standard procedures, or returning incomplete documents to the team leader for resolution.
- Enters customer and account data by inputting alphabetic and numeric information on a keyboard or optical scanner, according to screen format.
- Maintains data entry requirements by following data program techniques and procedures.
- Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data, combining data from both systems when account information is incomplete, and purging files to eliminate duplication of data.
Education
Associate - Computer Technology/IT
Mary The Queen College of Pampanga
Guagua, Pampanga, Philippines01.2011
Secondary - Highschool
St Anthony Academy
Guagua, Pampanga, Philippines01.2009
Skills
- Meat Cutting
- Customer Service
- Walkie Operation
- Workplace Safety
- Sanitation Procedures
- Safe Food Handling
- Safety practices
- Adaptability
- Product Promotion
Relevant Seminars and trainings
- Slaughtering Operation NC II, 02/05/21, 03/26/21, 03/29/21, Globex Experts School of Science and Technology Inc., 2nd Floor T&M1 Building, San Agustin, City of San Fernando, Pampanga, 0916-452-1145
- Slaughtering Procedures in Swine, 06/12/21, 07/11/21, 07/11/21, Kalookan Slaughter House SH#263 Class “AA” 3722, Sinilyasi Street, Corner Lapu-Lapu Ave. Extension, Phase III Kaunlaran Village, 02 323-5801
Workreferences
- June Darren Hilario, Senior Operations Manager, Teletech, Mexico Pampanga, Philippines, 0915-887-8816
- Maria Karen Rey M. Aquino, School Administrator, Global Experts School & Science Technology Inc., 2nd Floor T&M1 Building, San Agustin, City of San Fernando, Pampanga, Tesda School Admin, 02/05/21, 03/26/21, 09164521145, rkm.aquino@gmail.com
- Edwin C. Sicat, Assistant Officer-in-Charge, Angeles Slaughter House, Barangay Pampang, Angeles City, Pampanga, Philippines, Assistant Officer-in-Charge, 06/08/15, 03/16/20, 0917-733-8543
Personal Information
- Place of Birth: Lubao, Pampanga, Philippines
- Height: 5'6
- Passport Number: P4205219B
- Father's Name: Valentino C Rivera
- Mother's Name: Josephine C Rivera
- Number of Children: 1
- Date of Birth: 10/02/92
- Marital Status: Married
Languages
- Kapampangan
- Tagalog
- English
Timeline
Industrial Butcher
Cargill
09.2022 - Current
Telesales Team Leader (T-mobile)
Teletech
10.2017 - 06.2022
Head Waiter
The Resto Pinoy
06.2015 - 06.2015
Office Staff/Encoder
RQP Resources Inc.
02.2013 - 08.2014
Associate - Computer Technology/IT
Mary The Queen College of Pampanga
Secondary - Highschool
St Anthony Academy
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