Junia Dungaya
Fort McMurray,AB
Summary
Successful at keeping callers calm and gathering the required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Emergency Dispatcher
GardaWorld
Fort McMurray, AB
03.2023 - Current
- Received emergency and non-emergency calls and supervised response
prioritization in order to effectively dispatch official units such as police, fire, and
EMS while tracking data in real-time environments. - Identified cases requiring additional resources and interventions, reaching out to
supervisor to determine best next steps. - Cultivated client rapport by interfacing with callers to aid with medical
emergencies. - Relayed latest information to first responders via electronic means, telephone calls,
and radio responses. - Followed established protocols for professional handling of emergency situations.
Security Officer- Part Time
Regional Recreation Corporation of Wood Buffalo
Fort McMurray, AB
07.2021 - Current
- Report to authority like police, by law, EMS for any emergency being encountered
in the premises. - Wrote detailed reports on property damage, theft, presence of unauthorized
persons and unusual incidences. - Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and
injury. - Protected facility and property guests by regularly circulating premises and
monitoring surveillance feeds. - Executed security rules and procedures and calmly and promptly escorted
non-compliant individuals out of building. - Completed full building and grounds patrols to spot and investigate concerns.
Monitored CCTV cameras and alarm systems for security breaches.
Examined doors, windows and gates to verify security.
Issued access cards to authorized personnel to monitor access points.
Operation Security Officer/Security Guard Officer
GardaWorld- Fort McMurray International Airport
Fort McMurray, AB
11.2019 - 03.2023
- Dispatch proper authority like police, by law, EMS in case of emergency and by
following client protocol. - Greeted guests professionally and courteously to cultivate welcoming atmosphere
while making safety top priority. - Checked identification of persons entering and exiting facility to eliminate
unauthorized visitors. - Wrote detailed reports on property damage, theft, presence of unauthorized
persons and unusual incidences. - Patrolled and monitored premises in company vehicle,and by foot.
- Operated handheld metal detector and other surveillance devices to screen
individuals entering facility. - Reported suspicious activities and persons to law enforcement.
Monitored CCTV cameras and alarm systems for security breaches.
Education
Associate of Arts - Law Enforcement Foundation
CDI College
Surrey, BC 05.2021 - 05.2023
Associate of Science - Library Science
Saint Louis University
PhilippinesNo Degree - Academic Upgrading
Norquest College
Edmonton, AB 01.2021 - 05.2021
No Degree - Emergency Medical Responder
Saint John Ambulance
Grande Prairie,AB 08.2020 - 11.2020
Skills
- Customer Service
- Information Gathering
- Adaptability and Flexibility
- Stress Management
- Typing Speed Interpersonal
- Skills Teamwork and Collaboration
- Works Well Under Pressure
- EMS Dispatch
- Basic Life Support Understanding
- Computer Skills
- Data Entry
- CPR and First Aid
- Basic Life Support BLS
- Emergency Response Procedures
- PPE use
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Emergency Dispatcher
GardaWorld
03.2023 - Current
Security Officer- Part Time
Regional Recreation Corporation of Wood Buffalo
07.2021 - Current
Associate of Arts - Law Enforcement Foundation
CDI College
05.2021 - 05.2023
No Degree - Academic Upgrading
Norquest College
01.2021 - 05.2021
No Degree - Emergency Medical Responder
Saint John Ambulance
08.2020 - 11.2020
Operation Security Officer/Security Guard Officer
GardaWorld- Fort McMurray International Airport
11.2019 - 03.2023
Associate of Science - Library Science
Saint Louis University
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