Junhuai Luo
Calgary
Summary
Accomplished Manager with a proven track record at LG International Corp., excelling in operations management and relationship building. Expert in leveraging customer service and MS Office skills to drive business development, enhance team collaboration, and achieve significant improvements in customer satisfaction and process optimization. Demonstrated ability to lead with adaptability, ensuring robust risk management and strategic growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager
Player (Tianjin) Education Technology Co., Ltd
11.2021 - 04.2024
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Led customer service initiatives, ensuring high levels of satisfaction and retention.
- Accomplished multiple tasks within established timeframes.
General Manager
Kids Arts Education Co., Ltd.
09.2017 - 06.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
International Trade Manager
LG International Corp.
09.2004 - 08.2017
- Implemented robust risk management strategies to protect the company from potential financial losses or legal issues related to international trade.
- Coordinated logistics activities to ensure timely delivery of products, minimizing delays and enhancing customer experience.
- Championed process improvements within the international trade department by implementing lean methodologies and continuously identifying areas for optimization.
- Evaluated supplier performance regularly, addressing issues proactively and fostering continuous improvement within the supply chain network.
- Negotiated favorable contracts with suppliers, saving company resources while maintaining high-quality standards.
- Assisted in resolving disputes between suppliers and the company, ensuring timely resolution and maintaining positive relationships.
- Identified new market opportunities through thorough research and analysis, driving company growth in target regions.
Education
Diploma - Supply Chain Management
Southern Alberta Institute of Technology (SAIT)
Calgary, AB12-2025
Bachelor of Arts - English Language And Literature
Nankai University
Tianjin, China07-2003
Skills
- Customer service
- Time management
- Relationship building
- Operations management
- Business development
- Teamwork and collaboration
- Computer skills
- Adaptability and flexibility
- Attention to detail
- MS office
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Certification
- Microsoft Office Specialist (Word and Excel)
Timeline
Manager
Player (Tianjin) Education Technology Co., Ltd
11.2021 - 04.2024
General Manager
Kids Arts Education Co., Ltd.
09.2017 - 06.2022
International Trade Manager
LG International Corp.
09.2004 - 08.2017
- Microsoft Office Specialist (Word and Excel)
Diploma - Supply Chain Management
Southern Alberta Institute of Technology (SAIT)
Bachelor of Arts - English Language And Literature
Nankai University
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