Junaid Shaikh
Vancouver,BC
Summary
Sales professional with expertise in market analysis and customer relationship management within financial services. Achieved significant sales growth at D.A Distribution through strategic upselling and promotional initiatives. Skilled in delivering customized financial solutions and enhancing client satisfaction through effective communication and problem-solving. Committed to fostering strong client relationships and supporting financial goal attainment through proactive engagement.
Overview
4
4
years of professional experience
Work History
Sales Associate
D.A Distribution
Vancouver, British Columbia
07.2024 - Current
- Processed transactions using a point-of-sale system.
- Demonstrated product features and benefits for customers' needs.
- Assisted customers with product selection, sizing and styling.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Provided accurate information about products, prices and services.
- Developed promotional strategies to increase sales volume.
Housewares Associate
Royal Canadian Superstore
Vancouver, British Columbia
10.2023 - 06.2024
- Verified accuracy of merchandise received from vendors.
- Adhered to safety standards when handling products or equipment.
- Provided friendly customer service to all shoppers.
- Operated forklift safely to move large quantities of merchandise around the store.
- Tracked inventory levels daily to ensure adequate supply of housewares items were available for purchase.
- Resolved customer complaints in a timely manner while maintaining professional demeanor.
Customer Service Representative
Concentrix Pvt Ltd
Mumbai, India
05.2021 - 06.2022
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
MBA - Business Administration And Management
University Canada West
Vancouver, None04-2025
BBA - Marketing
Mumbai University
India03-2021
Skills
- Market analysis and data analysis
- Digital marketing strategies
- Sales forecasting techniques
- Customer relationship management
- Visual merchandising expertise
Languages
English
Full Professional
Hindi
Native/ Bilingual
Accomplishments
- SOCIAL MEDIA SIMTERNSHIP
- GOOGLE ANALYTICS
Timeline
Sales Associate
D.A Distribution
07.2024 - Current
Housewares Associate
Royal Canadian Superstore
10.2023 - 06.2024
Customer Service Representative
Concentrix Pvt Ltd
05.2021 - 06.2022
MBA - Business Administration And Management
University Canada West
BBA - Marketing
Mumbai University
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