Summary
Overview
Work History
Education
Skills
Timeline
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Mohamed Hassan

Summary

A highly motivated contributor, leader and team player. My primary objects are to continue to model my value in high performance culture supportive of career growth and apply my proven skills and qualifications to gain experience and knowledge to help me accomplish excellence in the future and provide value to the organization with my skills.

Overview

7
7
years of professional experience

Work History

Sales Associate

Shoe Company
06.2016 - 04.2019
  • Help customers with different questions about products and sizing
  • Stocked the shoes room and kept track of inventory and maintained store cleanliness

Cashier and Sales Associate

Roots Canada
05.2019 - 02.2020
  • Assessed customer needs through interpersonal interactions addressing their style needs, further enhancing their experience
  • Encouraged customers to make add-on purchases, such as pants, T-shirts, and made aware of deals, increasing revenue per sale by 23%
  • Mentored new team members on sales software system operation.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Customer Service Manager (CSM)

Walmart Canada St
09.2021 - 05.2022
  • Strong leadership and team management skills with a proven ability to build and lead high-performing teams.
  • Proficient in customer service strategies, conflict resolution, and customer relationship management.
  • Extensive knowledge of store policies, procedures, and operational standards.
  • Skilled in training, scheduling, and performance evaluations.
  • Effective problem-solving and decision-making abilities.
  • Excellent communication and interpersonal skills.

Claims Adjuster

Desjardins Insurance
07.2022 - Current
  • Manage and processed insurance claims for policyholders efficiently and accurately.
  • Conducted thorough investigations and analysis of claims to determine coverage and liability.
  • Proficient in claims software and databases.
  • Collaborated with policyholders, third-party claimants, and other stakeholders to provide clear and responsive communication throughout the claims process.
  • Evaluated claims for fraud, coverage disputes, and other potential red flags.
  • Achieved a high rate of claims resolution and customer satisfaction, consistently meeting or exceeding company benchmarks.

Education

BBE, Bachelor of Business Economics - Consumer Economics

Goodman School of Business, Brock University St. Catharine
St. Catharines, ON
05.2022

Consumer Behavior, Internet and Social Media Marketing, Marketing Management, Marketing Research, and Marketing Strategy, Micro & Macro Economics, Empirical methods (Machine learning in ECON) -

Skills

    Language:

  • Fluent in English and Portuguese

    • clubs:

  • DECA:(Business Case Study Competition) and DASA (Data Analytical Student Association)

    • Techinical:

  • Proficient with Microsoft Word, Excel, Visio & PowerPoint, POS systemsStrong management skills
  • Data Analysis: Proficient in data collection, organization, and interpretation using tools such as Excel, Python, and R
  • Financial Modeling: Creating financial models for forecasting, budgeting, and investment analysis
  • Market Research: Utilizing a variety of research methodologies, such as surveys and competitive analysis

Timeline

Claims Adjuster

Desjardins Insurance
07.2022 - Current

Customer Service Manager (CSM)

Walmart Canada St
09.2021 - 05.2022

Cashier and Sales Associate

Roots Canada
05.2019 - 02.2020

Sales Associate

Shoe Company
06.2016 - 04.2019

BBE, Bachelor of Business Economics - Consumer Economics

Goodman School of Business, Brock University St. Catharine

Consumer Behavior, Internet and Social Media Marketing, Marketing Management, Marketing Research, and Marketing Strategy, Micro & Macro Economics, Empirical methods (Machine learning in ECON) -

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Mohamed Hassan