Junaid Ghouse Babu
Niagara Falls,Canada
Summary
Results-oriented inside sales professional with a proven track record in high-volume outbound calling and consultative selling across B2B and B2C sectors. Expertise in account optimization, upselling, and fostering long-term client relationships. Demonstrated success in engaging decision-makers, conducting thorough discovery, and effectively addressing objections to drive revenue growth through strategic conversations and enhanced product adoption. Committed to leveraging sales acumen to exceed quotas and contribute to organizational success.
Overview
5
5
years of professional experience
Work History
Inside Sales Representative – X
Teleperformance
10.2024 - 12.2025
- Managed outreach efforts through high-volume calls to connect with SMB advertisers and influence key decision-makers.
- Executed strategic consultations aimed at optimizing campaign performance and increasing expenditure efficiency.
- Constructed and managed quarterly pipeline, facilitating follow-ups to drive sales success.
- Analyzed market trends to identify upsell and cross-sell opportunities, supporting revenue growth initiatives.
- Facilitated end-to-end sales operations, from identifying leads to finalizing contracts.
- Conducted product presentations, demonstrating features and benefits to potential clients.
Technical Support Advisor
Viking Hygiene
07.2024 - 10.2024
- Cultivated and managed B2B client relationships, driving product upgrades and service expansions.
- Engaged in consultative discussions to enhance customer retention and drive upsell opportunities.
- Resolved technical issues for customers, ensuring prompt and effective solutions.
- Managed communication channels, providing timely support via phone, email, and chat.
Sales Development Representative
Accenture
06.2024 - 07.2024
- Cold-called and prospected new business accounts.
- Qualified leads, booked value-based meetings, and supported closing teams.
Technical Support Advisor
Concentrix
03.2023 - 05.2024
- Provided solution-based support and identified cross-sell and retention opportunities.
- Drove higher product adoption through education and trust-based selling.
Digital Marketing Intern
Funday Marketing
11.2022 - 03.2023
- Supported digital campaigns, lead generation, and basic client outreach.
- Assisted in market research and performance reporting.
Business Development Associate
BYJU’S
08.2020 - 05.2022
- Managed end-to-end sales operations for B2B and B2C clients, successfully closing revenue exceeding CAD 80,000.
- Assisted in conducting product demonstrations. Supported negotiation processes to address client concerns. Aided in overcoming objections and finalizing agreements.
- Achieved consistent over-performance on monthly and quarterly targets to drive revenue growth.
- Cultivated alliances to enhance market presence and support revenue growth initiatives.
Education
Graduate Certificate - Computer Science
Conestoga College
Canada12-2023
MBA - Marketing & Finance
SRM Institute Of Science And Technology
India05-2020
B.Tech - Computer Engineering
SRM Institute Of Science And Technology
India05-2018
Skills
- Effective customer engagement
- Customer acquisition strategies
- Salesforce expertise
- Expertise in cold calling
- Relationship development
- Active listening
- Problem-solving expertise
- B2B sales expertise
- Complete sales cycle proficiency
- Upselling and cross selling
- Customer relationship management
Languages
English
Full Professional
Hindi
Native or Bilingual
Tamil
Native or Bilingual
Timeline
Inside Sales Representative – X
Teleperformance
10.2024 - 12.2025
Technical Support Advisor
Viking Hygiene
07.2024 - 10.2024
Sales Development Representative
Accenture
06.2024 - 07.2024
Technical Support Advisor
Concentrix
03.2023 - 05.2024
Digital Marketing Intern
Funday Marketing
11.2022 - 03.2023
Business Development Associate
BYJU’S
08.2020 - 05.2022
Graduate Certificate - Computer Science
Conestoga College
MBA - Marketing & Finance
SRM Institute Of Science And Technology
B.Tech - Computer Engineering
SRM Institute Of Science And Technology