Jummah Quadri
Sydney,NS
Summary
At CiBO, I excelled as a Customer Service Representative, leveraging my critical thinking and active listening skills to enhance customer satisfaction significantly. My adeptness in CRM and ability to resolve high-stress disputes led to notable increases in loyalty and positive client feedback, showcasing my commitment to excellence and team development.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
CiBO
03.2019 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor Of Arts - Social Sciences
Cape Breton University
Sydney, NoneSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Customer satisfaction measurement
- Call center operations
- Scheduling
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Microsoft Office Suite
- Data collection
- Customer relationship management (CRM)
- Staff training
- Building rapport
Languages
English
Professional Working
Timeline
Customer Service Representative
CiBO
03.2019 - 03.2023
Bachelor Of Arts - Social Sciences
Cape Breton University
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