Julz Coda
Garden Grove
Summary
Dynamic professional with extensive experience in customer service and project management, notably at Floyd's Barbershop. Proven ability to enhance client satisfaction through effective problem resolution and relationship building. Skilled in scheduling and team development, consistently delivering high-quality service while fostering a collaborative work environment.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Beyond Beauty School
Torrance, CA
01.2016 - 01.2024
- Responded to customer inquiries, providing accurate information about services and policies.
- Assisted in resolving customer complaints through effective communication and problem-solving skills.
- Maintained up-to-date knowledge of beauty industry trends to enhance customer interactions.
- Processed transactions efficiently, ensuring a smooth checkout experience for clients.
- Collaborated with team members to improve service delivery and enhance customer satisfaction.
Hair Salon Manager
Floyd's Barbershop
Chicago, IL
01.2011 - 01.2016
- Supervised daily operations, ensuring high-quality service and client satisfaction.
- Managed staff schedules, optimizing team performance and coverage.
- Developed training programs for new stylists, enhancing skill development and service consistency.
- Implemented inventory management systems, reducing waste and improving cost efficiency.
- Coordinated marketing initiatives, increasing client retention through targeted promotions.
- Oversaw compliance with health and safety regulations, maintaining a safe work environment for staff and clients.
- Fostered a collaborative team culture, encouraging communication and creative input among staff members.
Hair Stylist
Floyd's Barbershop
Venice, CA
08.2007 - 01.2011
- Provided personalized consultations to determine client preferences and style needs.
- Executed precision haircuts and grooming services tailored to individual client requests.
- Maintained cleanliness and organization of workstations to ensure a professional environment.
- Developed strong client relationships through exceptional customer service and follow-up care.
Project Manager
Westco Electric
Palos Verdes Estates, CA
01.2004 - 08.2007
- Led project planning sessions to define scope, objectives, and deliverables aligned with client expectations.
- Coordinated cross-functional teams to ensure timely execution of project phases and milestones.
- Implemented risk management strategies to anticipate challenges and mitigate project delays effectively.
- Developed comprehensive project schedules using Gantt charts to track progress and resource allocation.
Education
CA COSMETOLOGY LICENSE - Cosmetology
Vidal Sassoon Academy
Santa Monica, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Client relations
- Professional telephone demeanor
- Call center operations
- Scheduling
- Follow-up skills
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Team development
- Administrative support
- Filing
- Live chat support
- Assertiveness
- Recordkeeping strengths
- Account updating
- Research
- Account management
Timeline
Customer Service Representative
Beyond Beauty School
01.2016 - 01.2024
Hair Salon Manager
Floyd's Barbershop
01.2011 - 01.2016
Hair Stylist
Floyd's Barbershop
08.2007 - 01.2011
Project Manager
Westco Electric
01.2004 - 08.2007
CA COSMETOLOGY LICENSE - Cosmetology
Vidal Sassoon Academy