Josias "Julius" Surla
San Diego
Summary
Shift Manager at Shake Shack enhancing the teams performance and resolving guest issues. Adept in hospitality and guest service, I thrive under pressure and excel in training and mentoring. A self-directed learner, I adapt quickly to new challenges while maintaining a positive and engaging atmosphere. Part of a team that hit and exceeded sales goals year to year.
Overview
7
7
years of professional experience
Work History
Shift Manager
Shake Shack
11.2017 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards. Strong focus on hospitality.
- Trained new employees on company policies, procedures, and job responsibilities
- Trained and mentored new employees.
- Improved overall team performance by effectively delegating tasks and having proper communication with the team.
Tenderoni's Attic
Self-employeed
11.2020 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Mark Twain
San Diego, CA06-2007
Skills
- Hospitality Industry Knowledge
- Great under pressure
- Customer service focus
- Always smiling
- Self-Directed Learner
Languages
Tagalog "Philippines"
Limited Working
Timeline
Tenderoni's Attic
Self-employeed
11.2020 - 08.2022
Shift Manager
Shake Shack
11.2017 - Current
High School Diploma -
Mark Twain
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