Haylee Arguello
La Verne
Summary
Personable and organized individual with keen eye for detail and positive, upbeat attitude. Possesses strong communication skills and solid understanding of office software, including proficiency in Microsoft Office Suite. Capable of enhancing team efficiency through effective coordination and administrative support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Member
Shake Shack
11.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
Administrative Assistant
Robert Hall & Associates
09.2021 - 01.2024
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Barista
Stabucks
08.2014 - 05.2018
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Optimized beverage presentation through creative garnishing techniques, elevating visual appeal of each drink served.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Cashier
In-N-Out Burger
10.2013 - 09.2014
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Built relationships with customers to encourage repeat business.
Education
No Degree - Landscape Design
Fullerton College
Fullerton, CA2016
High School Diploma -
Diamond Ranch High School
Pomona, CA05.2012
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
Certification
- Food Handler License
- RBS Certification
Timeline
Team Member
Shake Shack
11.2024 - Current
Administrative Assistant
Robert Hall & Associates
09.2021 - 01.2024
Barista
Stabucks
08.2014 - 05.2018
Cashier
In-N-Out Burger
10.2013 - 09.2014
No Degree - Landscape Design
Fullerton College
High School Diploma -
Diamond Ranch High School
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