Julissa Montano
Richmond
Summary
Compassionate legal support specialist with a robust background in customer service and case management. Skilled in providing emotional support while enhancing workflow and client outcomes. Detail-oriented with expertise in legal research and a commitment to compliance and client satisfaction in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Cashier/ Clerk
Nation's Giant Burgers
Castro Valley
08.2020 - Current
- Processed customer transactions with accuracy and efficiency.
- Managed cash register operations during peak hours, enhancing customer service experience.
- Assisted customers with menu selections and special requests.
- Maintained cleanliness and organization of dining area.
- Handled customer inquiries and resolved issues promptly, improving overall customer satisfaction.
- Collaborated with team members to ensure seamless service flow, contributing to efficient operations.
- Restocked supplies throughout shifts to maintain availability.
- Ensured compliance with food safety and sanitation standards.
Legal Assistant Intern
East County Hall of Justice
04.2021 - 07.2023
- Supported victims emotionally during legal proceedings and court appearances, helping them navigate stressful situations.
- Educated victims on legal rights and support services, empowering them to advocate for themselves throughout criminal justice processes.
- Collaborated with prosecutors, law enforcement, social workers, and mental health professionals to address victim needs.
- Attended meetings with legal representatives to discuss cases involving victims and witnesses.
- Prepared comprehensive reports summarizing client case work activities.
- Guided victims in accessing compensation programs from local, state, and federal sources, ensuring they received available financial support.
Intern
Alameda County District Attorneys Office
Oakland
08.2020 - 04.2021
- Organized and maintained client files in paper and electronic form to enhance retrieval speed.
- Compiled evidence for use in criminal defense cases, ensuring thorough preparation.
- Prepared trial notebooks with exhibits related to active cases to support attorneys.
- Reviewed case documents and summarized relevant facts to facilitate attorney preparation.
- Observed courtroom proceedings, taking detailed notes of witness testimonies for analysis.
- Performed administrative tasks, including photocopying, scanning, and mailing packages, to support legal team operations.
- Attended hearings, depositions, mediations, and trials to assist legal teams.
- Answered phones to route calls or provide essential information to callers.
Intern
Deloitte
San Francisco
08.2018 - 05.2020
- Collaborated with project teams to create customized solutions addressing client needs.
- Supported IT team in daily tasks and troubleshooting to maintain system reliability.
- Resolved help desk tickets efficiently using tracking software tools to enhance response time.
- Performed routine checks on hardware and software systems to sustain optimal performance.
Education
Bachelor of Arts - Politics And Sociology
Saint Mary's College of California
Moraga, CA05-2026
Skills
- Customer service excellence
- Team collaboration
- Case management
- Presentation skills
- Client advocacy
- Organizational skills
- Data entry
- Legal research
Languages
English
Professional
Spanish
Professional
French
Limited
Affiliations
- Saint Mary's Student Body Vice President of Administration
Timeline
Legal Assistant Intern
East County Hall of Justice
04.2021 - 07.2023
Cashier/ Clerk
Nation's Giant Burgers
08.2020 - Current
Intern
Alameda County District Attorneys Office
08.2020 - 04.2021
Intern
Deloitte
08.2018 - 05.2020
Bachelor of Arts - Politics And Sociology
Saint Mary's College of California