Julio Romero
Montreal,Canada
Summary
I am a trusted digital innovation and IT leader with 12+ years of experience driving transformation in Fintech and aviation. My expertise encompasses modernizing enterprise systems, enhancing digital channels, and streamlining operations through automation and APIs, all with a focus on making technology work seamlessly for people. I have successfully directed global cross-functional teams, delivered large-scale change initiatives, and executed complex roadmaps with a practical, outcome-driven approach. With a foundation in engineering and technology and a global perspective, I bring curiosity, clarity, and entrepreneurial spirit to every challenge. Guided by resilience and adaptability, I am open to relocation for the right opportunity.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Advisor Technology Partner, IT Program Delivery
AIR CANADA
08.2024 - 10.2025
- Managed the end to end strategy, design, and rollout of free In-Flight Wi-Fi across 250+ aircraft in North America. Partnered with cross-functional teams including data, network, and architecture and collaborated with 10+ business stakeholders to capture requirements, develop high-level design diagrams, and define both technical and legal solutions, delivering a seamless and innovative passenger connectivity experience.
- Led strategic technology initiatives, collaborating with cross-functional teams to align business requirements with technical solutions, resulting in a 75% improvement in IT infrastructure stability and a 90% increase in systems performance within 6 months.
- Streamlined cross-functional collaboration by introducing new delivery methodologies, accelerating the execution of key initiatives by 75% and strengthening alignment between business and IT teams.
Sr. Manager Business Analysis and DevOps, AML/Financial Crimes Technologies
SCOTIABANK
08.2022 - 08.2024
- Led a cross-functional team of 15+ (BAs, Developers, Data Engineers) to deliver scalable solutions for online and mobile banking platforms, focusing on global payments, AML monitoring, and fraud prevention.
- Championed transaction monitoring API architecture and microservices integration, enabling seamless cross-platform digital banking experiences and reducing data errors from 45% to 3% through automation and enhanced governance.
- Owned and prioritized the digital AML product backlog, aligning features with mobile UX/UI best practices to enhance omnichannel customer experience while ensuring 100% data compliance transparency and adherence to cybersecurity standards.
Sr. IT Manager, Self-Service Banking Technology
SCOTIABANK
06.2021 - 07.2022
- Successfully managed the high-complexity business cases for the roll out of the ATM fleet replacement program across Latin America valued at $50MM+, achieving completion within 4 months.
- Supported the design of the new data architecture for the ATM fleet across Latin America, covering software migration, data ingestion, APIs integration, data storage, and back up resulting in 98% improvement in data processing efficiency, 100% compliance with internal security standards, and 90% reduction in data-related incidents.
Manager, IT Business Analysis, Customer Experience Technologies
SCOTIABANK
05.2019 - 06.2021
- Led a cross-functional IT team of 10+ professionals across Latin America and Canada to deliver API-driven solutions and Large Language Models (LLMs) that addressed key customer pain points. This initiative resulted in over $2MM in cost savings annually by automating manual processes and redesigning customer feedback workflows to improve efficiency and customer satisfaction.
Agile, Operational Strategy Consultant
CIBC
06.2016 - 05.2019
- Partnered with business leaders to identify process inefficiencies across Contact Center and Digital Channels, improving KPI performance and data quality from 65% to 99% in under three years.
IT Business Analyst Legal & Compliance Technology
CIBC
03.2015 - 06.2016
- Successfully provided IT support to 80+ users by troubleshooting hardware and software issues.
- Led the migration of the fax process, replacing physical fax machines with RightFax technology within 6 months across legal department, achieving a 100% reduction in distribution time.
Sr. Technical Business Analyst, Capital Market Technologies
CIBC
05.2014 - 03.2015
- Conducted gap analysis and created Business Requirement Documents (BRDs) and process flows, ensuring 100% accuracy and completeness, driving a 95% success rate across multiple implementations.
Education
MA - Business Analysis
McMaster University
Toronto, Canada01.2016
Information Systems Business Analysis Certificate - undefined
George Brown College
Toronto, Canada01.2015
BEng - Telecommunications
University of Venezuela
Venezuela01.2010
Skills
- Team collaboration
- Strategic thinking with customer champion mindset
- Mentoring and coaching
- Product roadmap development
- Digital strategy and innovation
- Fully fluent in English and Spanish
- Proficient in SQL, Medallia platform, Snowflake, ETL, AWS, GCP, APIs, SaaS, MS Office (Excel, List, PowerPoint, Word, Visio)
- Technical advocate with proven expertise in data analytics, data integration, and enterprise systems applications, complemented by strong proficiency in budget management and strategic resource allocation
- Agile/Scrum and rapid discover and tools (JIRA, Gantt Chart, Slack, Kanban Board)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Certification
- Certified Scrum Master - Scrum Alliance, CID: 1887392, Expires Dec 2025
- LSS Green Belt Certification – 2021
Timeline
Advisor Technology Partner, IT Program Delivery
AIR CANADA
08.2024 - 10.2025
Sr. Manager Business Analysis and DevOps, AML/Financial Crimes Technologies
SCOTIABANK
08.2022 - 08.2024
Sr. IT Manager, Self-Service Banking Technology
SCOTIABANK
06.2021 - 07.2022
Manager, IT Business Analysis, Customer Experience Technologies
SCOTIABANK
05.2019 - 06.2021
Agile, Operational Strategy Consultant
CIBC
06.2016 - 05.2019
IT Business Analyst Legal & Compliance Technology
CIBC
03.2015 - 06.2016
Sr. Technical Business Analyst, Capital Market Technologies
CIBC
05.2014 - 03.2015
Information Systems Business Analysis Certificate - undefined
George Brown College
BEng - Telecommunications
University of Venezuela
MA - Business Analysis
McMaster University