Hope Calibaba
Edmonton
Summary
Professional with deep experience in service advisory roles, delivering impactful results through effective communication, problem-solving, and customer relationship management. Strong focus on team collaboration, adaptable to dynamic needs, and reliable in achieving business objectives. Skilled in conflict resolution, process improvement, and providing exceptional service to internal and external clients, with proven ability to drive positive outcomes and foster productive work environment.
Overview
5
5
years of professional experience
Work History
Internal Service Advisor
Infiniti South Edmonton
11.2024 - 05.2025
- Implemented quality control measures to ensure consistency in the delivery of exceptional service experiences for customers.
- Coordinated with technicians to prioritize work orders, maximizing productivity and minimizing downtime.
- Maintained detailed records of services performed, ensuring accuracy for billing purposes and future reference.
- Created estimates for used vehicles using Excel.
- Uploaded AMVIC, CPO and OPI inspections.
Service Advisor
Lexus of Edmonton
03.2023 - 06.2024
- Greeted and assisted customers.
- Scheduled service appointments.
- Prepared work orders, sold repairs and recommended services.
- Communicated technical feedback.
- Filed and completed warranty claims.
- Contacted companies for fleet payments.
Service Advisor
Summit GMC
04.2022 - 01.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Tire Technician, Sales Rep and Team Lead
Kal Tire
02.2020 - 05.2022
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Conducted daily hoist inspections.
- Managed phone calls, and cash transactions.
- Assisted customers at the front counter.
Education
High School Diploma -
Ross Sheppard High School
Edmonton, ABSkills
- Leadership and Team management
- Multi-tasking and Time management
- Conflict Resolution
- Reliability and Accountability
- Communication and Organization skills
- Team Collaboration
- Customer Service Excellence
Timeline
Internal Service Advisor
Infiniti South Edmonton
11.2024 - 05.2025
Service Advisor
Lexus of Edmonton
03.2023 - 06.2024
Service Advisor
Summit GMC
04.2022 - 01.2023
Tire Technician, Sales Rep and Team Lead
Kal Tire
02.2020 - 05.2022
High School Diploma -
Ross Sheppard High School
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