Overview
Work History
Education
Skills
Languages
Languages
Volunteer Experience
Accomplishments
Extra-Curriculars
References
Timeline
Generic

Julieth Henao Murillo

Calgary,AB

Overview

1
1
year of professional experience

Work History

Guest Service Representative

Casino Nova Scotia
Halifax, NS
07.2023 - 11.2023
  • Promoted high level of guest satisfaction through genuine and enthusiastic interactions.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed large volume of guests and improved overall customer service.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Conducted/Assisted patrons with sign up process
  • Identified issues and provided solutions for guests.
  • Issued Players cards to new members
  • Upgraded members accordingly to players card
  • Validated Parking
  • Issued Gifts on Giveaway nights

Chaperone/Translator

Dalhousie University
Manizales , Caldas, Colombia
07.2023 - 07.2023
  • Facilitated communication for people with limited language proficiency.
  • Delivered real-time, accurate oral translations and interpretations for clients.
  • Sat in classrooms to provide members with oral translations of conversations and information.
  • Displayed strong public speaking and communication skills to facilitate high quality guest tours.
  • Educated and shared natural, geological and cultural history through story-telling.
  • Made successful hotspot recommendations to guests based on individual tastes and preferences.
  • Monitored visitors' activities to verify compliance with establishment, tour regulations and safety practices.
  • Selected travel routes and sites based on knowledge of specific areas.
  • Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
  • Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.

Frontliner

Oxfam
Halifax, NS
06.2023 - 06.2023
  • Raised awareness and attracted donors through fundraising
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our campaigns
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Raised awareness for the War in Ukraine

Sales Representative

Novalink Marketing and Communications
Halifax, NS
05.2023 - 05.2023
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Polls Information Officer

Canadian Federal Elections Advance
2019 - 2019
  • Directed individuals to correct polling stations
  • Made sure ballots matched individual's IDs
  • Provided information about the election

Day Camp Leader

Windsor Recreation
2019 - 2019
  • Engaged children in interactive activities and organized arts and crafts, sports games and field trips.
  • Worked creatively with other staff to develop and carry out new themes and events for camp participants.
  • Complied with safety rules to minimize incidents and accidents.
  • Communicated and maintained personal contact with parents or guardians to discuss achievements and behavior concerns.

Play Program Leader

Windsor/ West Hants Rec
2019 - 2020
  • Implemented play and exploration activities.

Dance Instructor

Windsor Recreation
2019 - 2020
  • Instructed groups of individual and coupled dancers in different dance styles.
  • Assessed dancer strengths and developed choreography to highlight talent.
  • Upheld studio guidelines and legal requirements for dancer and staff protection.
  • Planned choreography for group performances and recitals.
  • Adapted teaching style for students of different ages and experience.
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.

Pre-School Soccer Instructor

Windsor Recreation
2019 - 2020
  • Ran drills and fitness circuits to improve athletes' coordination and skills.
  • Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
  • Built strong media and community relationships through positive interaction and communication in support of sports program.

Summer Intern

Nova Scotia Department of Justice
2021 - 2021
  • Assisted In research and database entry for Access by Design 2030
  • Research data and created spreadsheets for a project on Accessible transportation in NS
  • Created and presented an informative powerpoint on Access By Design 2030
  • Collected research and data on court cases in regards to individuals in different work environments with disabilities.
  • Provided feedback and helped re-model the Nova Scotia Education Policy

Server

Heaven Restaurant Market
2022 - 2022
  • Provided exceptional service to high volume of daily customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.

Education

Bachelor of Arts - Political Science

Dalhousie University
Halifax, NS
09.2025

Grade 12 -

Avon View High School
01.2021

First Aid Training -

Braveheart First Aid Incorporation
2019

High Five Training -

Recreation Nova Scotia
2019

Red Cross Babysitters Course -

Canadian Red Cross
2014

Skills

  • Excellent communication and interpersonal skills
  • Demonstrated time-management and organizational abilities
  • Avid volunteer, enjoy participating in community events
  • Quick learner, able to grasp new concepts quickly and efficiently
  • Able to use Excel, Microsoft Word, Powerpoint, Zoom, and Microsoft Teams
  • Excellent Research & Analytical Skills
  • Interpersonal and Communication
  • Critical Thinking
  • Planning & Organizing
  • Friendly, Positive Attitude
  • Reliable & Trustworthy
  • People Skills
  • Data Management

Languages

  • Able to speak Spanish, English, French, and Portuguese

    • Languages

    English
    Native/ Bilingual
    Spanish
    Native/ Bilingual
    French
    Professional
    Portuguese
    Professional

    Volunteer Experience

    • Leadership Camp Jr. Leader 2018
    • Job Shadowing CCA 2017
    • Dare to Dream Dance Assistant 2013

    Accomplishments

    • Academic Honors with Distinction 2017-Present
    • J & W Murphy Renewable Scholarship Recipient 2021-Present
    • MVP Avon View Women's Soccer 2021
    • African Nova Scotian Post Secondary Scholarship Recipient

    Extra-Curriculars

    • Avon View Varsity Soccer
    • Avon View Track and Field
    • Dare to Dream Dance Centre
    • Valley United Soccer Club
    • Radon Atlantic Soccer Team
    • DalDance Society
    • Halifax Dunbrack Soccer Club

    References

    References Available Upon Request

    Timeline

    Guest Service Representative

    Casino Nova Scotia
    07.2023 - 11.2023

    Chaperone/Translator

    Dalhousie University
    07.2023 - 07.2023

    Frontliner

    Oxfam
    06.2023 - 06.2023

    Sales Representative

    Novalink Marketing and Communications
    05.2023 - 05.2023

    Polls Information Officer

    Canadian Federal Elections Advance
    2019 - 2019

    Day Camp Leader

    Windsor Recreation
    2019 - 2019

    Play Program Leader

    Windsor/ West Hants Rec
    2019 - 2020

    Dance Instructor

    Windsor Recreation
    2019 - 2020

    Pre-School Soccer Instructor

    Windsor Recreation
    2019 - 2020

    Summer Intern

    Nova Scotia Department of Justice
    2021 - 2021

    Server

    Heaven Restaurant Market
    2022 - 2022

    Bachelor of Arts - Political Science

    Dalhousie University

    Grade 12 -

    Avon View High School

    First Aid Training -

    Braveheart First Aid Incorporation

    High Five Training -

    Recreation Nova Scotia

    Red Cross Babysitters Course -

    Canadian Red Cross

    Similar Profiles

    CREATE PROFILE
    Julieth Henao Murillo