juliet Anyanwu

• Specialized in delivering high quality care to [Type] patients
• Recorded patient heart rate, pulse, and blood pressure
• Assisted with activities of daily living to improve patient quality of life
• Transferred patients between beds, wheelchairs, and other locations.
• Supported needs of 5+ residents under long-term care

AGENCY MANAGER

• Answered phone calls and e-mails regarding inquiries and client travel request and travel plans.
• Managed reservation and ticketing department and cross check each ticket issued by travel consultant and ensure invoice is raised for each ticket issued.
• Reported issues to higher management with great detail
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit

• Managed over 50 customers calls per day.
• Do offline and online follow up on customers which increase sales by 10%.
• Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
• Coordinated with catering staff to deliver food services for special events and functions.
• Monitored and adjusted pricing, discounts and promotions to maximize profitability.
• Enforced compliance with food safety standards with proper food storage, sanitation and labeling.

• Managed and randomly inspect rooms for cleanliness to meet up housekeeping standard.
• Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Respond to more than 50 customers request daily.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

• Answered phone calls and attend to over 60 e-mails regarding customers inquiries and flight bookings.
• Protected client and co-worker confidentiality, maintained data privacy compliance.
• Attended seminars, conferences and organizational activities to maintain management expertise.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense report Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.

• Drafted and updated itineraries and kept travelers notified of changes
• Conducted thorough market research to maintain advanced knowledge on top destinations and travel trends
• Maintained thorough correspondence with customers between booking and travel, ensuring timely dispatch of relevant documents
• Negotiated unique airline discounts, resulting in significant cost savings to clients which increase sales by 40%.
• Employed active listening and research skills to establish and maintain positive, loyal client relationships
• Maintained accurate records of bookings, payments, transactions, and correspondence using drive to ensure traceability.