Cristina Moura
Hospitality Consultant
Kitchener,ON
Summary
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Administrative Assistant
DaVinci Tile
08.2016 - 09.2020
- Kept physical files and digitized records for easy updating and retrieval
- Tracked and recorded expenses and reconciled accounts
- Developed marketing content and promotional advertisements
- Processed payments and documented account changes
- Answered and managed incoming and outgoing calls
- Helped customers with any inquiry from their accounts to promotions
Call Center/Home Based Agent
Sunwing Vacations
07.2015 - 08.2016
- Arranged flight and travel accommodations for groups
- Upsell excursions, Elite Plus and Travel Insurance
- Delivered exceptional level of customer service to every customer
- Was one of the Top 3 Agents to sell the most amount of excursions
Office Assistant
Stair Star Inc
10.2011 - 01.2012
- Kept physical files organized and up to date of customer accounts
- Answered calls from potential customers and informed them of any promotional offers
- Retention of current customers
Education
Associate of Arts - Culinary Arts
Institute Crandon
Montevideo, Uruguay 05.2001 -
Associate of Arts - International Business
Seneca College of Applied Arts And Technology
North York, None 05.2001 -
Certificate - Teaching English As A Second Language
University of Toronto
Toronto, None 05.2001 -
Associate of Arts - Hospitality And Tourism Management
Seneca College of Applied Arts And Technology
North York, None 05.2001 -
Skills
Administrative support
Data entry
Travel arrangements
Computer skills
Microsoft Word
Clerical support
Accommodations booking
Customer service
Organizational skills
Excellent communication
Accomplishments
- Awarded "Top 3 agents" for delivering outstanding support at Sunwing Vacations.
Timeline
Administrative Assistant
DaVinci Tile
08.2016 - 09.2020
Call Center/Home Based Agent
Sunwing Vacations
07.2015 - 08.2016
Office Assistant
Stair Star Inc
10.2011 - 01.2012
Associate of Arts - Culinary Arts
Institute Crandon
05.2001 -
Associate of Arts - International Business
Seneca College of Applied Arts And Technology
05.2001 -
Certificate - Teaching English As A Second Language
University of Toronto
05.2001 -
Associate of Arts - Hospitality And Tourism Management
Seneca College of Applied Arts And Technology
05.2001 -
Similar Profiles
Brant StewartBrant Stewart
Granite Installer at Davinci Stone And TileGranite Installer at Davinci Stone And Tile
Bryan BauerBryan Bauer
Shop Manager at Davinci Stone LLCShop Manager at Davinci Stone LLC
John HumphreysJohn Humphreys
Founder/CEO at DaVinci Roofscapes, LLCFounder/CEO at DaVinci Roofscapes, LLC
Maureen Cowan-MageeMaureen Cowan-Magee
Graphic Designer/Illustrator at Self EmployedGraphic Designer/Illustrator at Self Employed
Robert McQueenRobert McQueen
Long Haul Truck Driver at DFSLong Haul Truck Driver at DFS