Summary
Overview
Work History
Skills
References
Timeline
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JULIENNE LEBONG

Edmonton,AB

Summary

Dynamic and detail-oriented professional with extensive experience at GYMVMT Fitness Club, excelling in customer assistance and cash handling. Proven ability to maintain confidentiality while managing records and scheduling appointments. Recognized for exceptional communication skills and a commitment to enhancing customer satisfaction. Dedicated to fostering positive client relationships.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

GYMVMT Fitness Club
Edmonton, Alberta
10.2024 - Current
  • Greeted customers warmly and made them feel welcome.
  • Responded to customer inquiries via phone, email, and in person.
  • Handled sensitive information in a confidential manner.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Assisted with scheduling appointments for clients andr visitors.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Performed data entry into computer systems to maintain accurate records of customer information.

Cashier

Mexi Desi Tacos
Toronto, Ontario
09.2021 - 09.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Ensured compliance with all safety regulations within the store environment.
  • Resolved customer complaints professionally in accordance with company policy.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Skills

  • Customer assistance and interaction
  • Attention to detail
  • Record keeping
  • Confidentiality management
  • Time management
  • Appointment scheduling
  • Cash handling
  • Data entry
  • Communication skills
  • Phone etiquette
  • Listening skills
  • Appointment confirmation
  • Fluent in English

References

References available upon request.

Timeline

Front Desk Receptionist

GYMVMT Fitness Club
10.2024 - Current

Cashier

Mexi Desi Tacos
09.2021 - 09.2023

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JULIENNE LEBONG