Julien Savoie

• Enhanced claim resolution speed by efficiently investigating and assessing damages in the field.
• Reduced claim processing time through prompt communication with policyholders, witnesses, and other involved parties.
• Improved customer satisfaction ratings by providing empathetic and professional assistance during the claims process.
• Increased accuracy of damage assessments by utilizing advanced technology for documentation and measurement purposes.

• Examined claims forms and other records to determine insurance coverage.
• Established productive working relationships with public officials and law enforcement officers.
• Followed up with insured individuals regarding premium and deductibles payments.
• Directed and coordinated various investigations conducted by field investigation team.

•Investigate property damage

•Gather information from sources, such as police reports.

•Investigate questionable claims.

•Consult with specialists such as lawyers, engineers, architects and physicians.

•Compile reports of investigation findings.

•Offered friendly and efficient service to all customers, handled challenging situations with ease.

• Explained house rules, such as game rules and betting limits, to patrons.
  
• Exchanged paper currency for playing chips and coin money.
• Inspected, shuffled and delivered the cards to guests in play at the gaming table.
• Anticipated and prevented security and facility problems through careful supervision and tactful dispute resolution.

Answering customer calls across a number of areas, including taking orders, handling complaints, inquiries, providing information and troubleshooting problems.




• Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
• Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.