Ricardo Solis Jr.

• Conduct thorough vehicle inspections, and write accurate repair estimates in compliance with company standards.
• Maintain detailed records of claims activities and customer interactions consistently.
• Manage repairs at non-network repair facilities while coordinating rental vehicles and keeping customers full.
• Serve as the main point of contact for claimants, insureds, repair shops, and other stakeholders, ensuring clear communication.
• Negotiate repair times and operations with collision centers according to policy guidelines and manufacturer.
• Utilize tools and internal resources to document claims, assess coverage, and make repairability decisions.
• Collect and document evidence through detailed photography, video, and field notes to support an accurate claim.
• Handle claim disputes professionally by investigating issues, and working toward fair, timely resolutions.
• Ensure all claims are processed efficiently and in accordance with service-level agreements, maintaining high.
• Authorize claim payments based on policy coverage, investigative findings, and negotiated settlements.
• Conduct field investigations, including on-site inspections of property damage.

Key Achievements –

• Consistently recognized for exceptional teamwork and cross-functional collaboration, assisting teammates an
• Ranked among the top 1-5 field adjusters in California for accuracy and efficiency
• Frequently volunteered to support multiple departments during high-volume periods, demonstrating flexibility.
• Proactively helped reduce claim backlogs by managing high volumes in out-of-area ZIP codes, contributing.

Avg. 98% Customer service - 120k+ Sales /mo.

• Handle both insurance and customer claims with professionalism and accuracy.
• Develop a production list for each employee to maintain a consistent workflow.
• Ensure vehicles move through production at a steady, efficient pace.
• Check in all vehicles, and create detailed files, including photo documentation and notes.
• Perform thorough vehicle inspections to create accurate damage estimates for insurance companies.
• Organize all invoices for repair orders, and manage accounts payable responsibilities.
• Conduct and process vehicle pre- and post-repair diagnostic scans prior to starting repairs.
• Communicate effectively and professionally with customers to secure and maintain sales.
• Maintain accurate, up-to-date files; identify and correct errors, while ensuring invoices are properly entered, and gross profit remains stable.
• Confirm that payments are received from customers and insurance providers (Geico, State Farm, USAA, etc.).
• Operate efficiently in a high-pressure, fast-paced environment.
• Ensure all customers are consistently updated and well taken care of throughout the repair process.
• Coordinated with insurance companies to facilitate claims processing.
• Documented customer interactions and maintained accurate service records.
• Ensured a clean and welcoming environment for customers in the facility.
• Collaborated with team members to improve overall customer satisfaction.
• Promptly responded to customer inquiries via phone, email or in person.
• Provided accurate estimates of repair costs, labor times and parts prices to customers.
• Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
• Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
• Scheduled appointments and managed daily service operations efficiently.

• Develop a repair plan with the production manager, and order the required parts using OPStrax.
• Prepare and complete paperwork for the final customer packet prior to customer delivery.
• Help increase client metric scores and participate in weekly meetings to identify areas of improvement and develop strategies with the team.
• Handle both insurance and customer claims with professionalism and accuracy.
• Ensure vehicles move through production at a steady, efficient pace.
• Check in all vehicles, and create detailed files, including photo documentation and notes.
• Perform thorough vehicle inspections to create accurate damage estimates for insurance companies.
• Conduct and process vehicle pre- diagnostic scans prior to starting repairs.
• Operate efficiently in a high-pressure, fast-paced environment.
• Ensure all customers are consistently updated and well taken care of throughout the repair process.
• Coordinated with insurance companies to facilitate claims processing.
• Promptly responded to customer inquiries via phone, email or in person.
• Provided accurate estimates of repair costs, labor times and parts prices to customers.
• Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
• Adhered to all safety regulations while performing vehicle inspections or servicing procedures.

• Consecutively ran for over 7 months with zero credits in a row.
• Process and perform vehicle post-scan diagnostics.
• Processed incoming parts orders and managed timely deliveries to the service team.
• Communicated with suppliers to resolve discrepancies and track order statuses.
• Supported technicians by identifying necessary parts for specific repairs or services.
• Schedule required sublet operations (Glass, Wheel’s, Vinyl, etc.).
• Organize all invoices for repair orders, as well as return unused and incorrect parts.
• Maintain a low end-of-the-month negative credit amount.
• Documented all transactions in the inventory management system for accuracy and tracking.
• Managed vendor relationships including negotiating contracts and arranging payment terms.
• Compiled information related to part numbers, descriptions, suppliers into an electronic database.

Promoted to parts coordinator within two months.

• Promptly color, sand, and buff the vehicle once the refinish stages are completed.
• Prepare the vehicle for customer delivery by washing the exterior and detailing the interior.
• Perform a quality check, ensuring the vehicle is restored to pre-accident condition.
• Keep inventory of chemicals, and prepare weekly order sheets.
• Inspected vehicles for cleanliness and detail quality before customer delivery.
• Collaborated with team members to ensure efficient workflow during peak hours.
• Maintained cleanliness of work area to promote safety and organization standards.
• Implemented detailing techniques for various vehicle types, including interiors and exteriors.
• Assisted in training new technicians on best practices in vehicle detailing processes.
• Managed supplies inventory to ensure availability of cleaning products and tools.
• Operated air compressors to inflate tires when necessary while providing details services.
• Maintained inventory of detailing supplies such as towels, polishes and waxes.