JULIEN BONDY
Hamilton,ON
Summary
Dedicated Bilingual Project Implementation Specialist with a background in customer service. Skilled in configuring programs to meet client objectives and managing multiple projects from start to successful completion.
Overview
4
4
years of professional experience
Work History
Bilingual Project Implementation Specialist
O.C Tanner
09.2021 - Current
- Subject matter expert for Anniversaries and Recognition programs, ensuring effective client implementation.
- Liaised between Data, Design, and Project Management departments to configure programs aligned with client objectives.
- Developed efficient processes for timely program delivery, optimizing workflow and operational efficiency.
- Led group audits for seamless program implementations, maintaining transparent communication and addressing issues promptly for optimal outcomes.
Bilingual Warranty and DTC Representative
Bauer Hockey
01.2021 - 05.2022
- Managed DTC warranty inquiries, processed replacement orders, and resolved consumer complaints.
- Examined Stick and Equipment warranty claims, ensuring compliance with policy.
- Coordinated with distribution centers to expedite carrier pickups for missing deliveries.
- Handled multitasking duties including incoming calls, email inquiries, and warranty claims processing.
Bilingual Customer Service Representative
Old Republic Insurance Company of Canada
11.2019 - 12.2020
- Assisted Insureds and Travel Agents with policy understanding and claims submissions.
- Managed customer service tasks, policy modifications, and administrative duties, including obtaining necessary claim documentation.
- Performed Email and telephone correspondences with Insureds, Travel Agents, and between departments, to verify status and ensure timeliness of claims.
Education
Bachelor of Arts - Honours Philosophy
McMaster University
Hamilton, ON05.2019
Skills
- Fluent in French
- Subject Matter Expertise
- Process and Workflow Development
- Effective Communication
- Cross-Functional Collaboration
- Proficiency in JIRA and SAP
Timeline
Bilingual Project Implementation Specialist
O.C Tanner
09.2021 - Current
Bilingual Warranty and DTC Representative
Bauer Hockey
01.2021 - 05.2022
Bilingual Customer Service Representative
Old Republic Insurance Company of Canada
11.2019 - 12.2020
Bachelor of Arts - Honours Philosophy
McMaster University
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