JULIE ANN BRIDEAU
Bathurst,NB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Personal Support Worker
Integrity Home Health Services
Bathurst, NB
10.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Consumer Service Representative
Rogers Communications
Moncton, NB
10.2021 - 07.2023
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Built lasting relationships with clients, customers and other team members based on trust and reliability.
Head Bartender
Tumbleweed Bar And Grill
Bathurst, NB
04.2019 - 06.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Cashier
Tim Hortons
Bathurst, NB
01.2018 - 04.2019
Elderly Caretaker
Private Home Care Assisting, PHA
Bathurst, NB
06.2015 - 02.2018
Customer Service Cashier
Pizza Shack
Bathurst, NB
02.2014 - 05.2015
Cashier
Tim Hortons
Longueuil, QC
06.2011 - 08.2012
Education
High School Diploma -
CENTRE HOCHELAGA
06.2013
Skills
- Bilingual
- Flexible and punctual
- Call center experience
- Customer Focus
- Complaint Handling
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Computer Skills
- De-Escalation Techniques
- Autonomous and responsible
- Sense of organization
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Personal Support Worker
Integrity Home Health Services
10.2024 - Current
Consumer Service Representative
Rogers Communications
10.2021 - 07.2023
Head Bartender
Tumbleweed Bar And Grill
04.2019 - 06.2021
Cashier
Tim Hortons
01.2018 - 04.2019
Elderly Caretaker
Private Home Care Assisting, PHA
06.2015 - 02.2018
Customer Service Cashier
Pizza Shack
02.2014 - 05.2015
Cashier
Tim Hortons
06.2011 - 08.2012
High School Diploma -
CENTRE HOCHELAGA