JULIE ANN BRIDEAU
Bathurst,NB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Personal Support Worker
Integrity Home Health Services
10.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Consumer Service Representative
Rogers Communications
10.2021 - 07.2023
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Built lasting relationships with clients, customers and other team members based on trust and reliability.
Head Bartender
Tumbleweed Bar And Grill
04.2019 - 06.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Cashier
Tim Hortons
01.2018 - 04.2019
Elderly Caretaker
Private Home Care Assisting, PHA
06.2015 - 02.2018
Customer Service Cashier
Pizza Shack
02.2014 - 05.2015
Cashier
Tim Hortons
06.2011 - 08.2012
Education
High School Diploma -
CENTRE HOCHELAGA
06.2013
Skills
- Bilingual
- Flexible and punctual
- Call center experience
- Customer Focus
- Complaint Handling
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Computer Skills
- De-Escalation Techniques
- Autonomous and responsible
- Sense of organization
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Personal Support Worker
Integrity Home Health Services
10.2024 - Current
Consumer Service Representative
Rogers Communications
10.2021 - 07.2023
Head Bartender
Tumbleweed Bar And Grill
04.2019 - 06.2021
Cashier
Tim Hortons
01.2018 - 04.2019
Elderly Caretaker
Private Home Care Assisting, PHA
06.2015 - 02.2018
Customer Service Cashier
Pizza Shack
02.2014 - 05.2015
Cashier
Tim Hortons
06.2011 - 08.2012
High School Diploma -
CENTRE HOCHELAGA
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