Juliann Thomas
Kitchener,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Pursuit BJC
Jasper, AB
04.2024 - 09.2024
- Seasonal work from April to September
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Barista
Eco Cafe
St. Jacobs
07.2023 - Current
- Warmly welcome guests into cafe
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Follow daily cleaning checklists
- Balance register
Coffee Barista
Stockyards Coffee Co
Kitchener, ON
08.2022 - 05.2023
Supervisor/Bartender
Chucks Roadhouse
Kitchener, ON
06.2019 - 07.2023
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Oversaw and monitored cash drawers.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Department Head
Marshalls
08.2017 - 04.2019
- Sorting and shelving stock
- Back up the front cash
- Proper display and reorganization of the section
Education
OSSD - Arts
Eastwood C.I
Kitchener, ON06.2018
Timeline
Front Desk Receptionist
Pursuit BJC
04.2024 - 09.2024
Barista
Eco Cafe
07.2023 - Current
Coffee Barista
Stockyards Coffee Co
08.2022 - 05.2023
Supervisor/Bartender
Chucks Roadhouse
06.2019 - 07.2023
Department Head
Marshalls
08.2017 - 04.2019
OSSD - Arts
Eastwood C.I