Summary
Work History
Education
Skills
Languages
Timeline
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Julie Sturgeon

Durham,ON

Summary

Proven to enhance healthcare outcomes at Brightshores Health System. Health Records Clerk prepared to contribute to healthcare teams with thorough knowledge of medical records management. Including, policies on confidentiality and privacy, disclosure and release of information, processes for ensuring accuracy and completeness of information, chart assembly and management of paper and electronic health records. Known for strong collaboration, adaptability, and reliability in dynamic environments.

Work History

Health Records Clerk

Brightshores Health System
06.2024 - Current
  • Ensure seamless transition from paper-based to electronic health record systems, minimizing disruptions in patient care. Familiar with chart assembly and how to check for and assign deficiencies.
  • Maintain the confidentiality of sensitive patient data by adhering to strict security protocols in the disclosure and release of information (ROI). Able to track and electronically log disclosures of health information.
  • Address inquiries from patients regarding their personal medical records with professionalism and tact. Always advocating for the protection of patient information. Ensuring safeguarding processes are in place and maintained.
  • Contribute to improved healthcare outcomes by providing reliable and comprehensive documentation for clinical staff. Comfortable with all software applications associated with collection and indexing of patient information and their records.
  • Process and review documentation to ensure accuracy and completeness of information, on paper and electronically.

ER Registration Clerk, Switchboard Operator

Hanover and District Hospital
05.2023 - 10.2024
  • Manage multiple responsibilities simultaneously while maintaining keen attention to detail in a fast-paced emergency room setting.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Register and verify patient records before triage with most up-to-date information.
  • Manage high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller's needs.
  • Facilitate emergency response efforts by swiftly connecting callers to relevant personnel or services when necessary.
  • Receive calls and page individuals and departments over PA system.

Operating Room Attendant

Brightshores Health System
11.2021 - 06.2024
  • Exceeded hospital guidelines for cleanliness with strict adherence to sanitation protocols in all aspects of the role.
  • Reduced risk of infection, diligently sterilizing surgical equipment before each use.
  • Increased efficiency in the operating room by regularly monitoring inventory levels and restocking supplies as needed.
  • Promoted patient comfort by assisting with proper positioning and draping during surgical procedures.
  • Adhered to strict confidentiality standards, protecting sensitive patient information at all times while working as an Operating Room Attendant.

Education

High School Diploma -

Westhill Secondary School
Owen Sound, ON

Skills

  • Patient confidentiality
  • Organizational abilities
  • Document Scanning
  • Patient Registration
  • Appointment Scheduling
  • Problem-solving abilities
  • Critical Thinking
  • Medical terminology understanding

Languages

English

Timeline

Health Records Clerk

Brightshores Health System
06.2024 - Current

ER Registration Clerk, Switchboard Operator

Hanover and District Hospital
05.2023 - 10.2024

Operating Room Attendant

Brightshores Health System
11.2021 - 06.2024

High School Diploma -

Westhill Secondary School
Julie Sturgeon