Julie Shukla

• Deliver technical training, education, and workflow optimization to veterinary practices utilizing IDEXX diagnostic analyzers, software, and services.
• Develop strong partnerships with veterinarians, practice managers, RVTs, LVTs, and hospital staff to maximize customer success and adoption of IDEXX solutions.
• Collaborate closely with assigned sales representatives and regional business partners to support customer retention, growth opportunities, and strategic business initiatives.
• Serve as a trusted advisor to customers by identifying operational challenges and implementing solutions that improve efficiency and patient care.
• Consistently manage a complex territory while balancing customer support, training, installations, troubleshooting, and relationship development.
• Mentor and support peers by sharing best practices, providing guidance, and contributing to team development initiatives.
• Lead customer escalations and coordinate internal resources to effectively resolve issues while preserving customer loyalty.
• Utilize data, customer feedback, and field insights to identify trends and recommend process improvements.
• Support implementation of organizational initiatives and new product launches through effective communication and customer education.
• Recognized for building trusted customer relationships and delivering exceptional customer experiences.

Leadership Experience

• Served as acting Regional Field Support Manager during manager absences, providing leadership support, assisting with team coordination, addressing field challenges, and serving as a key communication liaison for Field Support Representatives across the region.
• Mentored and onboarded newly hired Field Support Representatives through field-based training, job shadowing, knowledge transfer, and coaching, helping accelerate proficiency and confidence in customer-facing responsibilities.
• Collaborated with Field Support leadership and cross-functional partners to plan and execute educational events, including laboratory tours and hands-on wet lab training sessions, enhancing technical knowledge and team development.
• Delivered presentation during a team meeting, sharing best practices for the QSP
• Acted as a resource and subject matter expert for peers by providing guidance on customer situations, troubleshooting strategies, workflow optimization, and effective territory management.
• Partnered with sales representatives, regional leadership, and support teams to align resources, strengthen customer relationships, and support regional business objectives.
• Demonstrated leadership through influence and coaching without direct authority, fostering a culture of teamwork, accountability, and customer-focused problem solving.

• Performed diagnostic testing and specimen analysis in a high-volume veterinary reference laboratory, ensuring accuracy, quality, and timely results for veterinary clients.
• Cross-trained and proficient in multiple laboratory departments, including Parasitology, Serology, and Clinical Chemistry, providing operational flexibility and support across teams.
• Conducted testing procedures, quality control activities, and instrument maintenance in accordance with laboratory protocols and regulatory standards.
• Analyzed and processed a wide variety of patient samples while maintaining strict attention to detail and data integrity.
• Assisted in troubleshooting technical issues and collaborated with laboratory personnel to ensure efficient workflow and turnaround times.
• Trained and onboarded new laboratory technicians on departmental procedures, testing methodologies, quality standards, and laboratory best practices.
• Served as a resource for team members by providing guidance, technical support, and knowledge sharing across laboratory disciplines.
• Supported continuous improvement initiatives designed to enhance laboratory efficiency, quality, and customer service.
• Maintained compliance with safety, quality assurance, and documentation requirements in a fast-paced diagnostic environment.
• Demonstrated strong collaboration and communication skills while working with cross-functional laboratory teams to meet operational goals.

Key Accomplishments

• Selected for cross-training in three laboratory departments due to demonstrated technical aptitude and commitment to operational excellence.
• Successfully trained and mentored new technicians, contributing to team development and onboarding success.
• Recognized for adaptability, accuracy, and ability to support multiple laboratory functions in a high-volume environment.