Julie Richard
Rexton,NB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Friendly customer service representative with 15 plus years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities. well groomed and tidy. Can speak english and french.
Overview
16
16
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Cannabis NB
Richibucto, NB
01.2024 - Current
- Addressed customers courteously using suitable methods and problem-solving skills.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
ADMINISTRATIVE ASSISTANT
Richard's Parts And More LTD
Richibucto, NB
11.2022 - 06.2023
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
CUSTOMER SERVICE REPRESENTATIVE
national bank of canada
Richibucto
11.2018 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Recommended products to customers, thoroughly explaining details.
SUPERVISOR
Tradition Market Cooperative Ltd
01.2010 - 11.2018
- Provided onsite training
- For a year; open\closed the store
- Problem solver, some scheduling and some file maintenance
- Checked identification for proof-of-age for alcohol and tobacco sales
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
SANDWICH ARTIST, CUSTOMER SERVICE, CASHIER
Subway Richibucto
11.2009 - 01.2010
CASHIER
McDonalds Shediac
03.2008 - 05.2008
CUSTOMER SERVICE
Shediac
01.2006
- Deli food services
Education
HIGH SCHOOL DIPLOMA -
Polyvalente Louis. J-Robichaud
Shediac, NB06-2008
Skills
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Responding to Difficult Customers
- Order and Refund Processing
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Teller Transactions
- Inbound and Outbound Calling
References
References available upon request
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Cannabis NB
01.2024 - Current
ADMINISTRATIVE ASSISTANT
Richard's Parts And More LTD
11.2022 - 06.2023
CUSTOMER SERVICE REPRESENTATIVE
national bank of canada
11.2018 - 11.2022
SUPERVISOR
Tradition Market Cooperative Ltd
01.2010 - 11.2018
SANDWICH ARTIST, CUSTOMER SERVICE, CASHIER
Subway Richibucto
11.2009 - 01.2010
CASHIER
McDonalds Shediac
03.2008 - 05.2008
CUSTOMER SERVICE
Shediac
01.2006
HIGH SCHOOL DIPLOMA -
Polyvalente Louis. J-Robichaud
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