JULIE KIM
Toronto,Canada
Summary
Dynamic and results driven hospitality professional possessing extensive experience in the restaurant industry, with a focus on ensuring customer satisfaction and fostering positive interactions. Adept at providing exceptional service, ensuring guest satisfaction, and contributing to a positive dining experience. Eager to utilize my skills and passion for delivering top-notch service in a dynamic restaurant environment.
Overview
19
19
years of professional experience
Work History
SERVER / FLOOR SUPERVISOR
Locale Mercatto
Toronto, Canada
09.2021 - Current
- Ensure optimal guest experience by greeting and seating guests, providing a warm and welcoming atmosphere
- Offer knowledge of menu items and specials, making recommendations and answering any questions
- Check orders for accuracy, quality, and presentation standards while adhering to timing standards for the best guest experience
- Oversee daily operations of the dining floor, ensuring efficient workflow and exceptional customer service
- Address customer inquiries, concerns, and complaints promptly and professionally, resolving issues to ensure a positive dining experience.
TAKEOUT & CATERING MANAGER
330 Locale Mercatto
Toronto, Canada
01.2019 - 09.2019
- Managed all aspects of café takeout operations, including opening and closing duties, order processing, food preparation, packaging, and on-time delivery
- Directed catering operations, from initial client consultations to event execution, ensuring client satisfaction and ontime delivery
- Maintained strong client relationships, resulting in repeat business and positive referrals
- Conducted staff training on customer service, food safety standards and café policies, contributing to a cohesive and skilled team
SHIFT SUPERVISOR
Starbucks Coffee Company
Toronto, Canada
09.2011 - 01.2019
- Directed and supported a team of 14 partners serving +2500 customers per day, consistently surpassing quarterly corporate goals
- Managed day-to-day operations by supervising staffing levels, adjusting service levels to optimize process workflow, and applying strong leadership talents & problem-solving skills to maintain team efficiency and organized workflows to meet daily demands
- Monitored and reviewed store performance on a daily and weekly basis; producing sales reports as well as partner management and customer experience metrics
- Exceeded sales targets by improving customer satisfaction KPIs in creating unique customer experiences, resulting in increased brand awareness and consumer retention
EXPERIENTIAL FIELD MARKETING SUPERVISOR
Hi-Tech Tattoos
Toronto, Canada
11.2007 - 12.2009
- Developed detailed field reports per event by evaluating customer traffic, level of interest and brand analytics, incorporating product changes to drive customer engagement and firm profits
- Implemented troubleshooting of customer concerns; prepared and executed quality assurance measures as operational improvements which resulted in savings and improved profit margins
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion
- Managed company standards for all marketing collateral and oversaw consistent application.
ADMINISTRATOR
OreReserve Asset Management
Toronto, Canada
01.2008 - 05.2009
- Provided comprehensive administrative support to management and staff through supply order, record management systems maintenance, filing and retrieval of corporate documents, invoices and records
- Directed various in-person, virtual, and hybrid meetings such as annual Shareholders, Board of Directors and Audit Committee meetings, as well as multi-party conference calls
- Developed and proofread marketing materials for distribution and presentations, while processing travel arrangements, itineraries, and expense reports
- Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
Education
Diploma - Marketing
University of Toronto School of Continuing Education
Diploma -
LaSalle College
Timeline
SERVER / FLOOR SUPERVISOR
Locale Mercatto
09.2021 - Current
TAKEOUT & CATERING MANAGER
330 Locale Mercatto
01.2019 - 09.2019
SHIFT SUPERVISOR
Starbucks Coffee Company
09.2011 - 01.2019
ADMINISTRATOR
OreReserve Asset Management
01.2008 - 05.2009
EXPERIENTIAL FIELD MARKETING SUPERVISOR
Hi-Tech Tattoos
11.2007 - 12.2009
Diploma - Marketing
University of Toronto School of Continuing Education
Diploma -
LaSalle College