Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

CHANTELLE ARENBURG

Richmond,BC

Summary

Dedicated, hardworking restaurant management professional with over 10 years experience in the hospitality industry. Skilled in staff training and development. Driven to provide the highest quality of service and guest satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server/ Bartender/ Floor and Office Supervisor

Chop Steakhouse & Bar
04.2018 - Current
  • In charge of training new hires, ensuring they have the knowledge and confidence for their audit and on the floor
  • Served food and beverages promptly with focused attention to guest needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items and discounts.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently to meet guest needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled guest complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Managed employee records on database to maintain accuracy and updated information.
  • Reconciled payroll discrepancies and responded to inquiries from employees and HR.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Oversaw office inventory.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.

Service Manager/Server

Shark Club
02.2015 - 04.2018
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Organize and conduct pre-shift communicating information to the staff.
  • Interact and connect with guests promoting house specials and ensuring each experience is memorable.
  • Answer telephones, coordinate events and reservations.
  • Monitor and take action to ensure food quality and service standards are met.
  • Resolved customer complaints in professional and timely manner.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Office Manager/ Property Manager and Realtor Assistant

Coldwell Banker Prestige Realty
12.2017 - 03.2018
  • Client and office management, answering emails, administration related to property listings & rentals
  • Prepare mail-outs for rent increases, feature sheets, advertisements etc.
  • In charge of office inventory and ordering
  • Pulling title searches using Paragon and LTSA
  • Maintaining files and records, streamlining filing and documentation process and Social media management

Education

General Arts & Science

Georgian College
Barrie, ON

High School Diploma -

St. Peter Catholic Secondary School
Barrie, ON
06.2010

Skills

  • Hiring, Training and Development
  • Customer Service Best Practices
  • Employee Performance Evaluations
  • Shift Management
  • Conflict Resolution Techniques
  • Full Service Restaurant Background
  • Accounts Payable and Accounts Receivable
  • POS Terminal Operation
  • Staffing and Sales Reporting
  • Guest Satisfaction
  • Hospitality Administration

Additional Information

  • REFFERENCES AVAILABLE UPON REQUEST

Certification

  • Licensed Brow Artist
  • First Aid Training
  • Food Safe
  • WHIMIS
  • W SET level 1
  • Serving It Right

Timeline

Server/ Bartender/ Floor and Office Supervisor

Chop Steakhouse & Bar
04.2018 - Current

Office Manager/ Property Manager and Realtor Assistant

Coldwell Banker Prestige Realty
12.2017 - 03.2018

Service Manager/Server

Shark Club
02.2015 - 04.2018

General Arts & Science

Georgian College

High School Diploma -

St. Peter Catholic Secondary School

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CHANTELLE ARENBURG