Julie Holmes
Plumas Lake
Summary
General Manager in public transportation with a career built from the ground up. Journey began as a bus operator, gaining firsthand experience in frontline operations, customer service, and safety. Through dedication, hard work, and a genuine passion for transit, promoted through multiple leadership roles, gaining an in depth understanding of both operational and people sides of the industry.
A people-first leader who believes strong transit systems are built by empowered teams. Taking pride in developing employees, fostering collaboration, and creating a culture rooted in safety, accountability, and respect. Known for being approachable, hands-on, and willing to step in wherever support is needed, including assisting other locations to ensure consistent service and operational success.
Holding a CDL and additionally TSI certification. Bring a strong commitment to continuous improvement, safety compliance, and operational excellence. Leadership approach blends real-world experience with strategic thinking, which allows for informed decision making that benefits employees, riders, and the communities served.
Public transportation is more passion than a career. Proud contributor to an industry that connects people to opportunity, supports sustainability, and strengthens communities every day.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Transdev
09.2024 - Current
- Directed operational efficiency initiatives to optimize service delivery across multiple transit routes.
- Implemented strategic planning processes to enhance customer satisfaction and improve service reliability within Yolo County.
- Led cross-functional teams in executing safety protocols and compliance measures within transportation operations.
- Streamlined resource allocation and budget management, resulting in improved cost efficiency for operations.
- Analyzed performance data to identify trends and drive decisions that improved overall operational effectiveness.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced operational risks while organizing data to forecast performance trends.
- Collaborated with stakeholders to optimize route planning and scheduling, reducing operational delays significantly.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Operations Manager
Transdev
Woodland, CA
04.2023 - 09.2024
- Top-level operations oversight (KPIs, employee training/discipline, etc.)
- I act as the designated person in all Step 1 grievances with the union
- Mitigating life miles to fleet vehicles
- Provide operational expertise to the run cutting team in creating a more efficient run cut and Bid's for operators
- I am responsible for the entirety of the operations
- I provide oversite to the supervisors and drivers to ensure timely pullouts, review and address issues with on-time performance, direct the work of the supervisors and the trainers, provide oversight to the customer service representatives and ensure they are trained in principles of customer success, work closely with our client in implementing new service or changes.
- I am responsible in providing explanations to the General Manager and Corporate on driver efficiency, including data in Extraboard/Standby Utilization, Operator Efficiency Ratio (Employee paid times vs Billable hours), paratransit operations data (ridership data includes on-time performance, capacity constraints, riders per hours, trip length, etc
- Work directly with the other department heads to ensure the operations can be run successfully.
- I meet daily with the Maintenance Manager to ensure vehicle availability as well as timely pull out. I work with the Safety & Training Manager on D&A compliance and to make sure the employees receive their monthly training requirements.
- Double check Payroll/HR for accurate and timely payrolls for the employees and all other complaints through HR/EEO.
- Contact: Michael Klein - (530) 220-9286
Operations Supervisor
Transdev
Woodland, CA
05.2020 - 04.2023
- Responsible for the entirety of the operations
- Responsible in ensure a safe working environment for my employees
- Responsible for the daily coverage; I had to make sure all routes, including paratransit routes, had a driver and that we did not miss any trips
- Occasionally take over new hire classroom training and safety meetings when the Safety Manager is unavailable
- Work directly with all other department managers in ensuring the success of the operations
- Provided direct oversight to the supervisors, including providing on-the-job training and retraining of the Dispatchers and Road Supervisors
- Contact: Michael Klein - (530) 220-9286
Road Supervisor/Dispatcher
Transdev
Woodland, CA
03.2019 - 05.2020
- Monitoring driver logs, keeping records, addressing problems
- Preparing daily work such as schedules
- Being in charge of communications within company
- Supervising all Operators
- Ensuring Routes are covered
- Working with Operations Supervisor on day to day functions
- Contact: Kyle Eggen - (530)309-9556
Operator
Transdev
Woodland, CA
02.2018 - 03.2019
- Perform beginning-shift vehicle inspections before departure
- Complete bus route on schedule while stopping at all stops
- Assist the disabled and elderly with embarking and disembarking
- Obey all traffic laws
- Safely transport passengers
- Contact: Charity Oakley - (707)439-5487
Education
Human Services -
Woodland Community College
Woodland, CA05-2027
Certificate - Transit And Paratransit Management
University of The Pacific
Stockton, CA06-2026
Skills
- Excellent organizational skills
- P&L management
- Great decision-making skills
- Strong attention to detail
- Adept at budgeting and forecasting
- Delegation
- Time Management
- Communication
- Quality Control
- Employee development
- Contract negotiations
- Human resources management
Certification
- TSI (2020-05 - Present)
- DOT
Interests
Problem solving, Addressing challenges, Motivating the team, Leadership
Timeline
General Manager
Transdev
09.2024 - Current
Operations Manager
Transdev
04.2023 - 09.2024
Operations Supervisor
Transdev
05.2020 - 04.2023
Road Supervisor/Dispatcher
Transdev
03.2019 - 05.2020
Operator
Transdev
02.2018 - 03.2019
Human Services -
Woodland Community College
Certificate - Transit And Paratransit Management
University of The Pacific
SUPPORTED CAUSES
- Supervising Employees
- Assessing Efficiency
- Ensuring Safety of employees
- Training
- Mentoring
- Strategize Issues
- Analytical Skills