MAURICIO (Mars) BALDISIMO
Office Manager / Administrator
Edmonton,AB
Summary
Achieved career recognition and advancement from entry level to supervisory/managerial level. Awarded with Exceptional Quality Recognition for Customer Service by a US Health Care Account. Posted more than 400% increase in the number of operation staff due to the rapid growth of clients in the span of one year management for an online ESL company.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Manager/Administrator
Pest Force Inc
06.2016 - Current
- Attend to day-to-day Executive Assistance function of company Director/Owner as needed, including but not limited to managing daily schedules such as clients and company meeting, preparing documents and reports for review and signature, serving as point person for employees, clients, and external stakeholders
- Manage daily office administration as well as operations of technicians on site including but not limited to monitoring supply requisitions and equipment readiness and availability to make sure that all employees have access to supplies and equipments that need to carry out their duties and responsibilities smoothly and productively
- Process daily collection and check daily sales and accounts receivable summary reports
- Monitor Monthly Accounts Payable Report
- Manage clients’ accounts including but not limited to their pest control programs and budget planning as part of providing them best possible customer service
- Post job vacancy, conduct job interview of new applicants and assist new hire in preparation for training
- Attend clients, employees, and business owner meetings as needed and scheduled
- Assess and evaluate employees work performance and provide support for improvement if needed or recommend promotions and compensation upgrade
- Check technicians’ daily pest control reports
- Check daily customer booking system and provide feedback to keep it efficient and consistent to maximize productivity and minimize possible losses
- Manage/administer approved office procedures and company policy for smooth and cost efficiency operation.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Office/Administrative Assistant
Pest Force Inc
07.2015 - 05.2016
- Handles customers’ inquiry over phone about company’s product and services
- Book schedule with clients and provides preparation procedures of service requested
- Attend to emails related to customers inquiry and other similar jobs
- Prepare and send customers invoice and conduct follow up with clients about various services and related matters such as payments details, service locations, contact details, and others.
- Arrange and dispatch technicians to their daily job schedules
- Attend to other tasks as requested by managers.
Customer Service Specialist
West Contact Services, Inc
01.2006 - 01.2008
- Take in calls for American health care providers
regarding benefit coverage and eligibility. - Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintain a 96% and above customer service quality for
every call received. - Maintain an average handling time of two minutes or less for every call received.
- Submit necessary reports or feedback to the supervisor at the end of every work shift.
- Attend necessary coaching and trainings as required by the supervisor or the operation manager.
Education
No Degree - Office Administration
East West College
Edmonton, AB01.2024
No Degree - Accounting And Payroll Administration
East West College
Edmonton, AB07.2022
Bachelor of Arts - Philosophy
Divine Word College
Quezon City, Philippines03.2002
Bachelor of Science - Computer System Design
AMA University
Manila, Philippines03.1995
Skills
- Over 5 years of experience in Office Management/Administration
- Excellent customer service skills
- Excellent leadership skills
- Excellent organizational skills
- Strong verbal and written communication skills
- Strong ability to perform task under pressure or deadlines
- Ability to work as part of team or independently
- Policy and Procedure Modification
- Bookkeeping, Accounts Receivable/Payable
- Payroll/HR Assistance
Affiliations
- National Payroll Institute
Certification
- Payroll Compliance Practitioner (PCP) - On Process
- Licensed Assistant Pest Control Applicator
Timeline
Office Manager/Administrator
Pest Force Inc
06.2016 - Current
Office/Administrative Assistant
Pest Force Inc
07.2015 - 05.2016
Customer Service Specialist
West Contact Services, Inc
01.2006 - 01.2008
No Degree - Office Administration
East West College
No Degree - Accounting And Payroll Administration
East West College
Bachelor of Arts - Philosophy
Divine Word College
Bachelor of Science - Computer System Design
AMA University
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