Julie Fortier
Ottawa,ON
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
17
17
years of professional experience
Work History
Bartender/Server
Newfoundland Pub
08.2008 - Current
- Maintained inventory counts, cash balance and inventory at closing
- Provided customer's exceptional service
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender/ Server
St Hubert's Rotisserie
01.2015 - 01.2018
- Open and closed restaurant and bar completing all related duties
- Served families and large groups with personable service
- Followed service floor plan and restaurant standards
- Responded attentively to all customer needs, complaints, and request
Server
Trattoria Café Italia
01.2008 - 01.2009
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business
Education
Ontario Secondary School Diploma -
General Vanier Secondary School
OntarioPersonal Support Worker Diploma -
St. Lawrence College
Skills
- 15 years serving restaurant experience
- Strong abilities to multitask and at a fast pace
- Work well under pressure
- Ability to work as a team or alone
- Reliable, dedicated, and personable
- Experience working in family restaurants and fine dining
Languages
English
Timeline
Bartender/ Server
St Hubert's Rotisserie
01.2015 - 01.2018
Bartender/Server
Newfoundland Pub
08.2008 - Current
Server
Trattoria Café Italia
01.2008 - 01.2009
Ontario Secondary School Diploma -
General Vanier Secondary School
Personal Support Worker Diploma -
St. Lawrence College
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