Richard Dempsey
Turner Valley,AB
Summary
Platinum rated hospitality professional, Highly motivated energetic person, who works well as part of a team, with the ability to work on own initiative, seeking challenging roles and knowledge in an industry where I can further my skills, and gain the knowledge required to build a career in the hospitality field. Excellent interpersonal skills and quick to learn with experience in working a range of different environments under pressure. Willing to relocate anywhere
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender/Server
Ranchmen's Club
02.2024 - Current
- Platinum rated private members only club
- One of the top 100 private clubs in the world
- Providing service beyond 5 stars.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Bartender
Heartland Café
05.2023 - 09.2023
- Multiple custom cocktails made to sell of special every day.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Followed strict recipes and drink measurements to minimize product used.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Assisted with inventorying beverage stock and bar supplies.
Assistant General Manager
Kilt & Caber Ale House
02.2023 - 05.2023
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Enforced quality assurance protocols to deliver ideal customer experiences.
Bar Manager
The Canadian Brewhouse
07.2022 - 02.2023
- Acting assistant general manager
- Analyzed sales data to identify trends, adjusting menu offerings accordingly.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Lead Bartender / Mixologist
Eau Claire Distillery Ltd
10.2021 - 04.2022
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Reduced waste and improved cost efficiency with careful monitoring of liquor usage and optimal ordering practices.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Participated in local community events as a representative of the establishment, promoting brand visibility and fostering new business opportunities.
Bar manager
Downstream Jasper
07.2021 - 10.2021
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Bar manager
Knockranny Hotel
02.2020 - 07.2021
Mixologist
Malcolm Hotel Canmore
08.2019 - 02.2020
Bar manager
Keltic Lodge at the Highlands
05.2018 - 10.2018
Bar manager
Sporting Emporium
11.2016 - 02.2018
Bar manager
Glenmoriston Town House Hotel
05.2016 - 11.2016
Barman / bar staff
Castle Tavern
03.2016 - 05.2016
Bartender / Bar staff
Sporting Emporium
02.2016 - 03.2016
Special Forces Professional Soldier
Permanent Defence Forces
01.2011 - 01.2015
- Serving in the Irish defence forces has been both a rewarding and challenging experience, teaching me discipline, leadership, loyalty and teamwork, I am trained in first aid and have completed the defence forces firefighting course
- As well as several other weapons, field tactic and Bush craft courses
- Chemical Biological Radioactive Nuclear Defence Specialist, Security Patrols, High security prison guarding, Crowd Safety, First aid, Firefighting, General soldiering duties, Officers mess head barman
- Upheld code of conduct and maintained professionalism in stressful situations.
Able seaman
Naval Service Reserve
01.2010 - 01.2011
- Fishery protection patrols, Aid to coast guard, Sea survival, Damage Control, Fire fighting
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Provided professional services and support in a dynamic work environment.
Education
Leaving certificate -
Fingal community College
09.2009
Junior Certificate -
Fingal Community College
09.2007
Skills
- Bartending
- Management
- POS
- Cash Handling
- Restaurant Management
- Time Management
- Banquet Experience
- Serving Experience
- Restaurant Experience
- Assistant Manager Experience
- Labor Cost Analysis
- Profit & Loss
- Host/Hostess
- Catering
- Microsoft Office
- Supervising Experience
- Inventory Control
- Micros POS (6 years)
- Oracle
- Customer service
- OpenTable
- Leadership
- Communication skills
- Preparing garnishes
- Hospitality and Guest Service
- Responsible Alcohol Service
- Food Running
- Teamwork and Professionalism
- Team Management
- Glassware knowledge
- Banquet Events
- Beverage Preparation
Certification
- Smart Serve
- ProServe
- Reel Facts
- HACCP
Timeline
Bartender/Server
Ranchmen's Club
02.2024 - Current
Bartender
Heartland Café
05.2023 - 09.2023
Assistant General Manager
Kilt & Caber Ale House
02.2023 - 05.2023
Bar Manager
The Canadian Brewhouse
07.2022 - 02.2023
Lead Bartender / Mixologist
Eau Claire Distillery Ltd
10.2021 - 04.2022
Bar manager
Downstream Jasper
07.2021 - 10.2021
Bar manager
Knockranny Hotel
02.2020 - 07.2021
Mixologist
Malcolm Hotel Canmore
08.2019 - 02.2020
Bar manager
Keltic Lodge at the Highlands
05.2018 - 10.2018
Bar manager
Sporting Emporium
11.2016 - 02.2018
Bar manager
Glenmoriston Town House Hotel
05.2016 - 11.2016
Barman / bar staff
Castle Tavern
03.2016 - 05.2016
Bartender / Bar staff
Sporting Emporium
02.2016 - 03.2016
Special Forces Professional Soldier
Permanent Defence Forces
01.2011 - 01.2015
Able seaman
Naval Service Reserve
01.2010 - 01.2011
Leaving certificate -
Fingal community College
Junior Certificate -
Fingal Community College
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