Felicia Robles
Upland
Summary
Dynamic leader with a proven track record at WTI Distribution Inc., excelling in operations management and team development. Spearheaded initiatives that enhanced customer satisfaction, streamlined supply chain operations, and optimized team performance. Skilled in complex problem-solving and effective communication, achieving significant improvements in efficiency and productivity. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Logistics Traffic Operations Manager
WTI Distribution Inc.
03.2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Defined clear targets and objectives and communicated to other team members.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed daily warehouse operations, resulting in reduced waste and optimized space utilization.
- Successfully managed high-volume periods by allocating resources efficiently and maintaining a smooth workflow, ensuring timely delivery of products.
Education
High School Diploma -
El Rancho High School
Pico Rivera, CA06.1999
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Operations Management
- Project Management
- Cross-Functional Teamwork
- Schedule Preparation
- Workforce Management
- Product Management
- Customer Service
- Decision-Making
- Computer Skills
- Team Development
- Work Planning and Prioritization
- Managing Operations and Efficiency
- Task Delegation
- Scheduling and Coordinating
- Performance Tracking and Evaluation
Timeline
Logistics Traffic Operations Manager
WTI Distribution Inc.
03.2016 - Current
High School Diploma -
El Rancho High School
Similar Profiles
John L. SayounJohn L. Sayoun
Lead Data/Systems Engineer at Webworld Technologies, Inc. (WTI)Lead Data/Systems Engineer at Webworld Technologies, Inc. (WTI)
GIDEON ZUFANGIDEON ZUFAN
Knowledge Model Developer & Meeting Facilitator at WTI-SolutionKnowledge Model Developer & Meeting Facilitator at WTI-Solution
Randall G. HeintzRandall G. Heintz
Group Manager, Chemist II at WTI/Von Roll Incineration ServicesGroup Manager, Chemist II at WTI/Von Roll Incineration Services
Sarah ChavezSarah Chavez
Medical Assistant at Norton Delgado Family MedicineMedical Assistant at Norton Delgado Family Medicine
Mary PersingerMary Persinger
Assistant Director of Student Accounts at Indiana Wesleyan UniversityAssistant Director of Student Accounts at Indiana Wesleyan University