Julian Ebun Egbedi
Summary
Detail-oriented team player with strong organizational skills, ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with the ability to learn fast and multitask to produce extraordinary result.
Overview
9
9
years of professional experience
Work History
CUSTOMER CARE REPRESENTATIVE
GUARANTEE TRUST BANK (GTBANK)
VICTORIA ISLAND, LAGOS
03.2022 - 12.2023
- Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
ACCOUNTANT
GBC PROFESSIONAL SERVICES
02.2019 - 02.2022
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Publish financial statements in time Compute taxes and prepares tax returns
- Leveraged finance knowledge to strengthen controls and improve transparency
- Providing assistance to audit team
- Manage balance sheets and profit/loss statements
MARKETING & SALES REPRESENTATIVE
INTEMPOREL
03.2018 - 01.2019
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and implemented sales strategies to increase profits.
- Developed strong rapport with customers and created positive impression of business.
SENIOR SALES CONSULTANT
FLY MOBILE TECHNOLOGY
08.2014 - 07.2015
- Complete all paperwork relating to sales Market research
- Identified and resolved issues regarding sales and business strategy.
- Met regularly with sales manager to discuss sales strategies and brainstorm new ways to encourage customers to buy.
- Mentored junior sales consultants, providing guidance and support for career growth.
- Explained important information regarding features and functions for various products so that customer was knowledgeable.
Education
Digital Marketing
Max Business School
Online Course11.2023
Higher National Diploma - Accounting
Rufus Giwa Polythecnic
Owo, Ondo State08.2018
National Diploma - Accounting And Finance
Rufus Giwa Polythecnic
OWO, ONDO STATE03.2014
High School Diploma -
Nistech College
Egbeda, Lagos06.2008
Skills
- Commendable negotiation and interpersonal skills
- Superb verbal communication skills in English Language
- Good listener
- Research
- Analytical Thinking
- Customer Service
- Time Management
- Problem Solving
- Business Marketing
- Leadership Abilities
Hobbies
Reading, writing, learning research and travelling,
Languages
English
Native or Bilingual
Timeline
CUSTOMER CARE REPRESENTATIVE
GUARANTEE TRUST BANK (GTBANK)
03.2022 - 12.2023
ACCOUNTANT
GBC PROFESSIONAL SERVICES
02.2019 - 02.2022
MARKETING & SALES REPRESENTATIVE
INTEMPOREL
03.2018 - 01.2019
SENIOR SALES CONSULTANT
FLY MOBILE TECHNOLOGY
08.2014 - 07.2015
Digital Marketing
Max Business School
Higher National Diploma - Accounting
Rufus Giwa Polythecnic
National Diploma - Accounting And Finance
Rufus Giwa Polythecnic
High School Diploma -
Nistech College
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