Practiced customer service professional with retail expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Hi, I’m
LOVEJOT SINGH
Calgary,AB
Summary
Overview
8
years of professional experience
1
Certification
Work History
HGSCalgary, AB
Customer Care Representative
01.2023 - Current
Job overview
- Mentored junior team members and managed employee relationships.
- Identified needs of customers promptly and efficiently.
- Surpassed sales goals through implementation of successful marketing strategies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Allied universalToronto
Senior Security Supervisor
08.2021 - 12.2022
Job overview
- Developed and updated policies to keep employees safe from violence and harassment in workplace.
- Managed staff schedules for shifts and events to minimize overtime costs.
- Provided security team leadership and contributed to on-call duties.
- Maintained records of all incidents, investigations, and security operations.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Interviewed and hired security personnel with strong skill sets and expertise.
- Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
- Analyzed data from various sources to assess risks posed by external factors such as weather conditions or criminal activities.
- Completed day-to-day duties accurately and efficiently.
Temspec
Warehouse Coordinator
01.2022 - 11.2022
Job overview
- Informed upper management or department heads of items loaded or problems encountered.
- Utilized warehouse management system to determine catalog number, size and color of merchandise picked from bins or shelves.
- Operated material handling equipment to transport product to shipping locations or delivery platforms.
- Presented and explained work orders to team.
- Received, tracked and monitored incoming shipments to ensure timely delivery of goods.
- Reviewed supplies inventory levels and purchased necessary items.
- Developed an efficient filing system for all related documents such as invoices, receipts and packing slips.
- Monitored order fulfillment processes to ensure accuracy and timeliness of deliveries.
Airdrop LogisticsVancouver
Dispatcher Coordinator
11.2018 - 06.2021
Job overview
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
- Maintained accurate records of all dispatched orders, shipments, and deliveries.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Investigated and resolved customer and vendor issues to retain business.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Managed daily delivery and work schedules to maximize coverage.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Water street cafeVancouver
Restaurant Supervisor
05.2019 - 08.2019
Job overview
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Kept business financial transactions highly accurate by closely monitoring transactions and securely handling cash.
- Oversaw food preparation, production and presentation according to quality standards.
- Recruited, interviewed and hired qualified applicants for various positions within the restaurant.
- Planned and completed group projects, working smoothly with others.
Hippo CampusIndia
IELTS Center Head
04.2017 - 07.2018
Job overview
- Collaborated with other departments to ensure quality customer service was provided to students.
- Managed budgeting requirements related to the operation of the IELTS center.
- Assisted in developing promotional materials such as brochures or flyers.
- Scheduled classes according to availability of teachers and classrooms.
- Maintained accurate records of student enrollment, attendance, assessments, and test scores.
- Modified existing software systems to enhance performance and add new features.
- Maintained updated knowledge through continuing education and advanced training.
VodafoneIndia
Telecommunication
01.2016 - 01.2017
Job overview
- Responded promptly to customer inquiries regarding their telecom services or billing statements.
- Monitored the performance of telecom systems using tools like SolarWinds or PRTG Network Monitor.
- Tested and troubleshot various issues related to telecom systems such as signal quality, system performance, and network latency.
- Evaluated client telecommunications needs and recommended targeted solutions.
Education
Kwantlen Polytechnic UniversitySurrey, BC
Associate of Arts from Business Management
01-2021
University Overview
Punjab UniversityPunjab, India
BBA from Business And Organizational Administration
07-2018
University Overview
Skills
- Effective communication skills
- Appointment Scheduling
- Data Entry
- Email Correspondence
- Problem Resolution
- English Fluency
- Customer Relationship Management (CRM)
- Issue and Complaint Resolution
- Strategy Implementation
- Training Delivery
- Talent Management
- Human Resources
- Quality Management
- Negotiation Skills
- Documentation and reporting
- First Call resolution
- Till counting
- Knowledge trees
- Multi-line phone talent
- Staff education and training
- Warehousing functions
- Key holder experience
- Stock management
- Route dispatch
- POS systems expert
- Recordkeeping strengths
- Report preparation
- Dispatching field personnel
- Routing orders
- Interpersonal Communication
- MS Office
- Analytical and Critical Thinking
- Excellent Communication
- Self-Motivated
- Problem-Solving
- Dispatching procedures
- Schedule Management
- Employee training
- Prioritizing calls
Languages
English
Full Professional
Certification
- security License
- WHMIS
- Forklift license
- First AID /CPR
Accomplishments
Accomplishments
- Frequent Employee of the month
- Appreciation of performance
References
References
References available upon request.Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Every problem is a gift—without problems we would not grow.
Timeline
Customer Care Representative
HGS
01.2023 - Current
Warehouse Coordinator
Temspec
01.2022 - 11.2022
Senior Security Supervisor
Allied universal
08.2021 - 12.2022
Restaurant Supervisor
Water street cafe
05.2019 - 08.2019
Dispatcher Coordinator
Airdrop Logistics
11.2018 - 06.2021
IELTS Center Head
Hippo Campus
04.2017 - 07.2018
Telecommunication
Vodafone
01.2016 - 01.2017
Kwantlen Polytechnic University
Associate of Arts from Business Management
Punjab University
BBA from Business And Organizational Administration
Similar Profiles
Mike PheifferMike Pheiffer
Team Leader, Operations at HGSTeam Leader, Operations at HGS
Harzheen blbasHarzheen blbas
NHS customer service advisor at HGSNHS customer service advisor at HGS
PAT MC CLARDPAT MC CLARD
Director, Global Account Management at HGSDirector, Global Account Management at HGS
Ankith DuthAnkith Duth
Network Support Specialist at HGSNetwork Support Specialist at HGS
Pranjali AmbekarPranjali Ambekar
Senior Manager at Capgemini Canada INCSenior Manager at Capgemini Canada INC