Juliana Fregoso
Playa Del Rey
Summary
Results-driven IT Support Specialist with a proven track record in hardware troubleshooting and effective communication. Expertise in managing ticketing systems and collaborating with cross-functional teams to resolve issues and improve system performance.
Overview
12
12
years of professional experience
Work History
IT Support Specialist
Snap Inc
Santa Monica
02.2018 - Current
- Delivered technical support for hardware and software issues across various platforms, ensuring prompt resolution to minimize downtime.
- Resolved connectivity problems on devices, enhancing user accessibility and productivity.
- Managed ticketing system to track and prioritize IT support requests efficiently.
- Facilitated training sessions for employees on new software tools and updates, improving overall team proficiency and adoption.
- Collaborated with cross-functional teams to enhance system performance and user experience.
Server
Panera Bread
Culver City
11.2017 - 02.2018
- Delivered exceptional customer service in a fast-paced café environment.
- Maintained cleanliness and organization of dining and service areas.
- Managed cash register, processed transactions, and handled customer payments.
- Collaborated with kitchen staff to ensure timely food service and order accuracy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
Bakery Team Member
Whole Foods Market
Torrance
06.2014 - 10.2017
- Prepared fresh baked goods daily, ensuring quality and presentation standards.
- Guided customers in product selections, enhancing their shopping experience with knowledgeable recommendations.
- Maintained cleanliness and organization in the bakery area, adhering to safety regulations.
- Tracked inventory levels and restocked supplies to ensure availability for customer demand.
- Trained new team members on bakery tasks and customer service techniques, fostering a knowledgeable and efficient team.
Coffee/Juice Bar Barista
Whole Foods Market
Torrance
06.2014 - 10.2017
- Delivered outstanding customer service by actively engaging with customers and offering tailored beverage recommendations.
- Created diverse beverage options at coffee bar, applying various preparation techniques to enhance customer experience.
- Prepared fresh juices and smoothies using high-quality ingredients daily.
- Managed operation of juicing equipment while ensuring adherence to safety protocols and maintaining high standards.
- Maintained a clean and organized work area to ensure food safety compliance.
- Provided nutritional information about products upon request.
Education
Associate of Science -
West Los Angeles College
Culver City, CA05-2018
High School Diploma -
Culver City High School
Culver City, CA06-2013
Skills
- Hardware troubleshooting
- Software installation
- Network configuration
- Ticketing management
- Customer support
- Customer service
- User training
- Employee training
- Cross-functional collaboration
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Food safety compliance
- Inventory monitoring
- Customer engagement
Timeline
IT Support Specialist
Snap Inc
02.2018 - Current
Server
Panera Bread
11.2017 - 02.2018
Bakery Team Member
Whole Foods Market
06.2014 - 10.2017
Coffee/Juice Bar Barista
Whole Foods Market
06.2014 - 10.2017
Associate of Science -
West Los Angeles College
High School Diploma -
Culver City High School