Julian Dasilva
Toronto,ON
Summary
Punctual crew member delivering service with smile while remaining calm in busy food establishments. Consistently delivering top-notch service to create repeat customer base.
Enthusiastic and eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and Babysitter offering skilled one-on-one care for children. Caring in guiding conversations with children about engaging topics and observing and monitoring play activities.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
McDonald's
08.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Drove team success by completing assigned task quickly and accurately.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Organized and restocked supplies to support operations and team productivity.
- Restocked supplies, removed trash and cleaned areas.
- Verified orders and bagged items for easy transport.
- Maintained order of customer and crew member work areas.
- Assisted customers with product, promotion, and policy information.
- Totaled bills, accepted payments and returned change.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Followed instructions to properly arrange merchandise items.
Childcare Provider
Self Employed Services
05.2017 - Current
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs..
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Utilized positive reinforcement techniques to encourage good behavior.
- Monitored children's activities to verify safety and wellbeing.
- Encouraged children to develop healthy social and emotional skills.
Education
High School Diploma -
Downsview Secondary School
North York, ON06.2022
Skills
- Top-notch verbal communication
- Detailed knowledge of McDonald’s POS systems
- Excellent knowledge of food prep and hygiene procedures
- First-class customer service
- Exacting inventory management
- Supplies Monitoring and Restocking
- Inventory Counts
- Reliable and Trustworthy
- Critical Thinking
- Problem Solving
- Following Directions
- Flexible Schedule
- People Skills
- Friendly, Positive Attitude
- Team Building
- Working Collaboratively
- Behavior Management
- Child Safety Procedures
- Creative Thinking
Brazilian Soccer Academy
- Trained in foot skills, movement without the ball, and drills
- Effectively managed communications between 11 team members
- Developed concentration, quick decision making, strong work ethic, and perseverance to meet personal and team goals
Timeline
Customer Service Representative
McDonald's
08.2022 - Current
Childcare Provider
Self Employed Services
05.2017 - Current
High School Diploma -
Downsview Secondary School
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