Julian Boudreau
London,ON
Summary
To showcase my skillsets in leadership, customer service, and time management, while highlighting my personal brand in alignment with the vision of Fanshawe College through the Financial Aid and Student Awards Department. With this, I believe you will find me to be an excellent addition to your team as a Customer Service Representative.
Overview
16
16
years of professional experience
11
11
Certificates
Work History
Disney Travel Agent
David's Vacation Club Rentals
03.2022 - Current
- Inbound and outbound calls are core responsibilities of the position along with emailing clients daily.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships with both staff and customers.
Retail Sales - Key Holder
RW&CO
London, Ontario
08.2019 - Current
- Highly team-oriented position with main objectives as motivating staff and achieving segmented sales goals and high valued customer service.
- The position has additionally supported improved verbal communication skills and leadership.
Machine Operator • Laborer
Final Frontier Bindery
11.2016 - 03.2022
- Family owned and operated business where I quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Responsibilities include operating and maintaining machinery, working independently, in teams, heavy lifting (100lbs+), and safety.
Reporter
Interrobang
09.2018 - 04.2019
- Student work-study position granted through the reflection of grades and communication/language skills
- Duties required working independently to meet weekly deadlines depicting various news, lifestyle, opinion, or controversial topics while balancing and maintaining studies.
Team Manager
Popeye's Supplements Canada
08.2015 - 11.2017
- Leadership and trust were priorities in this role, as the youngest staff member with the highest responsibilities
- I was obligated to ensure duties such as training, hiring, firing, CRM, receiving and sales were successfully driven to benefit the company and maintain what I believe is high valued customer service.
Telecommunications Specialist • Customer Service
TD Canada Trust
02.2017 - 09.2017
- Strong customer centric environment, where excellence is the standard of the position
- Continuous opportunities to develop and hone crucial communication skills that are highly transferable and valuable to your organization
- Additionally, a highly team-oriented environment that called for motivation and celebration to effectively test personal skills and supporting others.
Line Cook • Key Holder
Mexicactus Bar & Grill
05.2012 - 07.2015
- Entry level position that crucially developed multitasking, organizing, and time managing skills early-on
- Additionally, I was responsible for opening and closing the restaurant as the youngest and one of two key holders, preparing food in a timely and sanitary manner, and maintaining food service equipment and clean facilities at all times.
Education
Marketing Diploma - Marketing
Lawrence Kinlin School of Business At Fanshawe College
London, ON08.2021
Skills
- Team Leadership
- Sales Presentations
- Persuasive Speaker
- Creative Development
- Critical Analysis
- Time Management
- Highly Personable
- Solution Focused
- Objection Handling
- Highly Coachable
- Self Motivated
- Strong Attention to Detail
Accomplishments
OCMC Captain 2018, 3rd in Entrepreneurship
Certification
- Consumer Interaction Management
- Customer Data for Marketers
- Customer Journey Basics
- Digital Advertising Transformed with Customer Data
- Email Marketing Strategies
- Marketing Automation Strategies
- Marketing Intelligence and Analytics
- Salesforce CRM
- Salesforce Certified Platform App Builder Certification
- Social Media Marketing & Engagement
- Social Selling with LinkedIn
Timeline
Disney Travel Agent
David's Vacation Club Rentals
03.2022 - Current
Retail Sales - Key Holder
RW&CO
08.2019 - Current
Reporter
Interrobang
09.2018 - 04.2019
Telecommunications Specialist • Customer Service
TD Canada Trust
02.2017 - 09.2017
Machine Operator • Laborer
Final Frontier Bindery
11.2016 - 03.2022
Team Manager
Popeye's Supplements Canada
08.2015 - 11.2017
Line Cook • Key Holder
Mexicactus Bar & Grill
05.2012 - 07.2015
Marketing Diploma - Marketing
Lawrence Kinlin School of Business At Fanshawe College
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