Julia Prescott
St. Catharines
Summary
Detail-oriented professional enhancing service and sales culture in retail environment. Leveraged team skills to build customer-driven sales experience to boost revenue. Excellent communication and relationship-building skills.
Highly skilled Department Sales Manager with significant experience in driving sales growth, coaching team members, and managing multiple departments simultaneously. Strengths include strategic planning, customer relationship management, and staff development. Previous roles have seen an increase in overall sales performance through innovative marketing strategies and a focus on customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Department Sales Manager
Sportchek
St. Catharines
11.2023 - Current
- Confident in dealing with all customer complaints and requests in a professional, positive, and timely manner
- Contribute to increasing the stores income and meeting our sales budget
- Preparing daily deposit, safe count, and all paperwork is signed and filed
- Confirm the daily safe count balances according to reports and coin orders
- Ensure all doors are locked and the store is armed
- Capable of making a store wide schedule for all employees
- Coach and develop my department team by setting expectations, providing feedback, and ongoing support
- Ensure all visual merchandising is completed according to corporates guidelines
Customer Service Representative & Ticket Sales
Merrittville Speedway
Thorold
04.2022 - Current
- Trained in the Point of Sale System (POS)
- Provide customers with weekly specials and events
- Advise customers of restrictions and address complaints in a professional manner
- Count my float before and after my shift
- Print off debit machine and ticket machine reports and ensure float balances to all report totals
Sales Associate & Cashier
Sportchek
St. Catharines
07.2019 - 11.2023
- Pick and pack online orders within the companies time frame
- Count floats before and after my shift
- Trained in the Point of Sale System (POS)
- Provide customers with the weekly sale and promotions
Education
Diploma - Police Foundations program
Niagara College
Welland04.2023
Diploma -
St. Francis Secondary School
St. Catharines06.2021
Skills
- Conflict resolution
- Effective communication
- Sales tracking
- Report writing
- Team leadership
- Decision making
- Attention to detail
- Mental resilience
- Community engagement
- Operating procedures and policies
- Multitasking
- Problem-solving abilities
Certification
- Safe Food Handler Certification
- Standard First Aid and CPR Level C - AED
- Ministry of Labour Worker Health and Safety Awareness Certification
- G Class Driver's License
- Online Training Initiative to Address Human Trafficking Certification
References
Available upon request
Timeline
Department Sales Manager
Sportchek
11.2023 - Current
Customer Service Representative & Ticket Sales
Merrittville Speedway
04.2022 - Current
Sales Associate & Cashier
Sportchek
07.2019 - 11.2023
Diploma - Police Foundations program
Niagara College
Diploma -
St. Francis Secondary School