Jeffrey Isenor
Red Deer,AB
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 25+-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
21
21
years of professional experience
Work History
Department Sales Manager
SportingLife
11.2022 - Current
- Built relationships with customers and community to establish long-term business growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Customer Service Specialist
Luxottica / LensCrafters
10.2021 - 10.2022
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Updated account information to maintain customer records.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Experience Manager
Indigo Books & Music
10.2019 - 12.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed new employees and on-going performance assessment of current employees.
Customer Service Manager
Hudson's Bay Company, HBC
04.2012 - 10.2019
- Built relationships with customers and community to establish long-term business growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Merchandising Manager
Linens'N'Things
03.2002 - 05.2008
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Established sales quotas and explained performance expectations in routine meetings to optimize sales and customer service.
Education
Foundation Year - Interior Design
University of Manitoba
Winnipeg, MBDiploma - Business Administration And E- Commerce
Pittman Business College
Vancouver, BC03.2001
Skills
- Vendor Communication
- Sales Trend Analysis
- Promotional Planning
- Motivational Leadership
- Training and Development
- Client Base Retention
Timeline
Department Sales Manager
SportingLife
11.2022 - Current
Customer Service Specialist
Luxottica / LensCrafters
10.2021 - 10.2022
Customer Experience Manager
Indigo Books & Music
10.2019 - 12.2021
Customer Service Manager
Hudson's Bay Company, HBC
04.2012 - 10.2019
Merchandising Manager
Linens'N'Things
03.2002 - 05.2008
Foundation Year - Interior Design
University of Manitoba
Diploma - Business Administration And E- Commerce
Pittman Business College
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