Julia Oliveira
Windsor,ON
Summary
Well-rounded Server/ Bartender committed to providing guests with genuine hospitality and delivering exceptional services in the dining and bar area. Excellent at maintaining communication while working closely with servers, hosts and managers. As well as an expert in providing exceptional customer service by quickly and energetically completing special requests.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender/ Server
Ortona 1864 Cafe & Panino
Windsor
09.2023 - Current
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
Server/Bartender
Kona Sushi
Tecumseh, ON
06.2022 - Current
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Studied bartenders to learn recipes for different mixed cocktails.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Customer Service Representative
Real Canadian Superstore
Windsor, ON
05.2018 - 08.2022
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Mentored new employees on procedures and policies to maximize team performance.
Education
Bachelor of Arts - Communication, Media And Film
University of Windsor
Windsor, ON04.2023
Skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Excellent communication skills with the ability to work effectively in a team
- Attention to detail and ability to maintain cleanliness and organization in a busy setting
- Cash handling and point-of-sale (POS) system experience
- Strong knowledge of food and beverage items, including specials and promotions
- Liquor, Wine, Beverage prepartation and Food Service
Certification
- Smart Serve Ontario Certification - December 7th 2019
Timeline
Bartender/ Server
Ortona 1864 Cafe & Panino
09.2023 - Current
Server/Bartender
Kona Sushi
06.2022 - Current
Customer Service Representative
Real Canadian Superstore
05.2018 - 08.2022
Bachelor of Arts - Communication, Media And Film
University of Windsor
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