Julia Nicholds
Customer Experience Representative
Ottawa
Summary
Bilingual communicator and writer with a pending B.Sc. in Health Sciences, experience in academic research, and four years in customer-facing roles. Skilled at writing clearly and precisely, with a strong eye for detail and an ability to explain complex information in a straightforward way. Brings a mix of scientific training, real-world communication skills, and writing experience to support high-quality language analysis.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Customer Experience Representative
Indigo Books & Music
10.2020 - 01.2025
- Assisted customers with product inquiries, recommendations, and issue resolution in a fast-paced retail environment.
- Used bilingual communication skills to support a diverse clientele and ensure a positive shopping experience.
- Maintained strong knowledge of literature and book titles to provide accurate guidance.
Research Assistant - Manuscript Development
Ottawa Hospital Research Institute
05.2024 - 08.2024
- Wrote, reviewed and submitted a research paper examining awareness of HIV organ donation.
- Also provided research support by reviewing patient charts and screening for eligibility in ongoing clinical studies.
- Developed skills in academic writing, clinical data analysis, and ethical research practices in a healthcare setting
Teaching Assistant
Ottawa-Carleton District School Board
01.2019 - 04.2019
- Supported classroom learning by assisting students with reading and writing activities in both English and French.
- Helped explain instructions, provided one-on-one support, and reinforced lesson content to improve student understanding.
- Contributed to a positive and inclusive learning environment through clear communication and patience.
Education
Honours Bachelor of Health Sciences -
University of Ottawa
08.2021 - 04.2025
High School Diploma -
Ecole Secondaire Catholique Garneau
Ottawa, ON 05.2001 -
Skills
- Creative Writing
- Technical Writing
- Research Skills
- Bilingual Communication
- Customer Service
- IBM SPSS
- Computer Skills
Timeline
Research Assistant - Manuscript Development
Ottawa Hospital Research Institute
05.2024 - 08.2024
Honours Bachelor of Health Sciences -
University of Ottawa
08.2021 - 04.2025
Customer Experience Representative
Indigo Books & Music
10.2020 - 01.2025
Teaching Assistant
Ottawa-Carleton District School Board
01.2019 - 04.2019
High School Diploma -
Ecole Secondaire Catholique Garneau
05.2001 -
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