Hasset Efrem
Ottawa,,Canada
Summary
Dedicated student with practical experience in policy interpretation, stakeholder engagement and organizational management. Skilled in research, critical analysis, and collaborative problem-solving. Thrives in dynamic, interdisciplinary environments and eager to apply analytical skills to meaningful policy projects and discussions.
Overview
7
7
years of professional experience
Work History
Customer Experience Representative
Enterprise Mobility
Ottawa, Canada
04.2023 - Current
- Managed inbound and outbound calls to resolve inquiries and issues efficiently.
- Explained organizational policies, terms, and procedures to customers and partners clearly.
- Coordinated with branches, insurance companies, and dealerships for effective issue resolution.
- Assessed client needs to provide tailored solutions based on sound judgment.
- Maintained accurate records and documentation for administrative and compliance purposes.
Supervisor
The Shoe Company
Ottawa, Canada
08.2018 - 01.2023
- Supervised daily operations to maintain policy compliance and service quality.
- Coached staff to enhance performance and uphold operational standards.
- Facilitated teamwork to support organizational change initiatives.
- Reported on operations, staffing, and performance metrics to management regularly.
Planning Sessions Agent
BGRS
Ottawa, Canada
05.2022 - 08.2022
- Delivered relocation policy guidance through structured consultations aligned with federal directives.
- Reviewed relocation files and expense claims to ensure compliance with policies and procedures.
- Resolved complex relocation issues while adhering to established policy parameters.
- Maintained detailed records and case notes to enhance accountability and continuity.
- Coordinated urgent requests with stakeholders to achieve timely resolutions.
Education
Bachelor of Public Affairs and Policy Management - International Relations and Conflict
Carleton University
Ottawa, ON, CanadaSkills
- Bilingual Communication: Fluent in English and French; effectively engage diverse audiences in writing and verbally
- Policy Analysis & Implementation: Interpret and apply regulations, assess needs, and support evidence-based decision-making
- Stakeholder Engagement: Conduct consultations, resolve issues, and collaborate across teams and sectors
- Critical Thinking & Problem Solving: Balance institutional requirements with real-world contexts to develop practical solutions
- Organizational & Administrative Expertise: Manage records, coordinate projects, and optimize workflows with accuracy
- Technical Proficiency: Microsoft Word, Excel, PowerPoint
Extracurricular Experiences
Events Coordinator
IMPACT Carleton -Carleton University, Ottawa, ON
- Assisted in planning and coordinating student engagement and community-focused events.
- Supported logistical organization, internal coordination, and on-site execution.
General Member
Model United Nations (MUN)- Carleton University, Ottawa, ON
- Participated in simulations focused on international diplomacy, negotiation, and global governance.
Event Volunteer
Canadian Down Syndrome Association- Ottawa, ON
- Assisted in setting up fundraising events, ensuring smooth operations and participant readiness.
- Collaborated with volunteers to organize event spaces and materials efficiently.
- Supported successful community engagement and fundraising initiatives.
Timeline
Customer Experience Representative
Enterprise Mobility
04.2023 - Current
Planning Sessions Agent
BGRS
05.2022 - 08.2022
Supervisor
The Shoe Company
08.2018 - 01.2023
Bachelor of Public Affairs and Policy Management - International Relations and Conflict
Carleton University