Delivered exceptional customer service to elevate guest experiences and satisfaction.
Resolved guest complaints swiftly to uphold positive hotel reputation.
Organized guest transportation to facilitate smooth travel experiences. Arranged for guests; ensuring seamless arrivals and departures with airport shuttles and car rentals.
Maintained cleanliness and organization of club facilities and amenities.
Steward
Metro Toronto Convention Centre
Toronto, Canada
01.2023 - 01.2024
Ensured cleanliness and organization of event spaces at major convention center.
Set up and dismantled equipment for various events while adhering to safety protocols.
Collaborated with team members to execute efficient event operations and support activities.
Oversaw inventory of supplies, facilitating timely replenishment and availability for smooth event execution.
Owner/Host
Airbnb
Recife, Brazil
01.2019 - 01.2023
Managed guest bookings and inquiries through Airbnb platform, ensuring seamless reservation experiences.
Responded promptly to guest feedback and resolved issues efficiently.
Coordinated cleaning and maintenance schedules for multiple properties to maintain high guest satisfaction.
Trained new staff on operational procedures and customer service best practices to enhance service quality.
Education
Diploma - Hospitality and Tourism Management
George Brown College
Toronto, ON
01-2024
Bachelor of Administration - Business Administration
University Mauricio De Nassau
Recife, Brazil
01-2023
Skills
Guest relations
Customer engagement
Reservation systems expertise
Event management
Facility management
Supply management
Staff training
Certification
SMART SERVE
EMERGENCY-CPR
FOOD HANDLER
Timeline
Club Lounge Attendant
Marriott international
04.2024 - Current
Steward
Metro Toronto Convention Centre
01.2023 - 01.2024
Owner/Host
Airbnb
01.2019 - 01.2023
Diploma - Hospitality and Tourism Management
George Brown College
Bachelor of Administration - Business Administration