Overview
Work History
Education
Skills
Certification
Timeline
Generic

JULIA NAGEM

Toronto,Canada

Overview

1
1
Certification
8
8
years of professional experience

Work History

Club Lounge Attendant

Marriott international
Toronto, Ontario
04.2024 - Current
  • Delivered exceptional customer service to elevate guest experiences and satisfaction.
  • Resolved guest complaints swiftly to uphold positive hotel reputation.
  • Organized guest transportation to facilitate smooth travel experiences. Arranged for guests; ensuring seamless arrivals and departures with airport shuttles and car rentals.
  • Maintained cleanliness and organization of club facilities and amenities.

Steward

Metro Toronto Convention Centre
Toronto, Canada
01.2023 - 01.2024
  • Ensured cleanliness and organization of event spaces at major convention center.
  • Set up and dismantled equipment for various events while adhering to safety protocols.
  • Collaborated with team members to execute efficient event operations and support activities.
  • Oversaw inventory of supplies, facilitating timely replenishment and availability for smooth event execution.

Owner/Host

Airbnb
Recife, Brazil
01.2019 - 01.2023
  • Managed guest bookings and inquiries through Airbnb platform, ensuring seamless reservation experiences.
  • Responded promptly to guest feedback and resolved issues efficiently.
  • Coordinated cleaning and maintenance schedules for multiple properties to maintain high guest satisfaction.
  • Trained new staff on operational procedures and customer service best practices to enhance service quality.

Education

Diploma - Hospitality and Tourism Management

George Brown College
Toronto, ON
01-2024

Bachelor of Administration - Business Administration

University Mauricio De Nassau
Recife, Brazil
01-2023

Skills

  • Guest relations
  • Customer engagement
  • Reservation systems expertise
  • Event management
  • Facility management
  • Supply management
  • Staff training

Certification

  • SMART SERVE
  • EMERGENCY-CPR
  • FOOD HANDLER

Timeline

Club Lounge Attendant

Marriott international
04.2024 - Current

Steward

Metro Toronto Convention Centre
01.2023 - 01.2024

Owner/Host

Airbnb
01.2019 - 01.2023

Diploma - Hospitality and Tourism Management

George Brown College

Bachelor of Administration - Business Administration

University Mauricio De Nassau
JULIA NAGEM